Service Delivery HR Trainee – German Speaker (f/m/div)

Phiture; Maia; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading technology company in Porto is seeking a Trainee for a 12-month program in Human Resources. You will handle employee inquiries, support communication through various platforms, and maintain knowledge articles. Ideal candidates should have a Bachelor's degree, strong customer service skills, and fluency in English and German. This role offers an opportunity for impactful experience and professional growth.

Qualificações

• Service-minded approach and strong customer orientation.
• Experience in customer service is an advantage.
• Knowledge of Human Resources processes is a plus.
• Excellent communication skills.

Responsabilidades

• Respond and manage employee inquiries through service systems.
• Provide phone and chat support in English and German.
• Maintain and improve knowledge articles.
• Contribute to creation and updating of response templates.
• Support the HR team with printing and mailing activities.

Conhecimentos

Customer orientation

Clear communication

Responsibility

Fluency in English

B1 level of German

Formação académica

Bachelor's degree

Descrição da oferta de emprego

#WeAreIn to create tiny chips and big careers. The future won’t wait... why should you? Join us and make a difference. Whether you join as a student, intern, or trainee, you'll be part of something real – real projects, real impact, and real opportunities to grow. Are you in?

Your Role

Key responsibilities in your new role: In this 12-month traineeship, you will support general Human Resources inquiries and employee-related services via streamlined and standardized responses.

• Customer Support: Respond and manage employee inquiries through our service systems using standardized content
• Hotline Support: Provide phone and chat support in English and German
• Knowledge Management: Maintain and improve knowledge articles so customers can have broader support with their requests
• Template Management: Contribute to the creation and updating of response templates to ensure consistent, high-quality communication
• Mailing Support: Support the HR team with printing and mailing activities

Your Profile

Qualifications and skills to help you succeed: You bring a service-minded approach and a strong customer orientation. You communicate clearly with different stakeholders and adapt to each situation.

• Education: Bachelor's degree
• Experience: Experience in customer service is an advantage; Knowledge of Human Resources processes is a plus
• Working Style: You have excellent communication skills, you take responsibility, and deliver high-quality service
• Language Skills: Fluency in English and at least B1 level of German (both required)

Please send us your CV in English so we can get to know you better!

Contact: Maria Júlia de Mello, LinkedIn

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

For more information about Diversity & Inclusion at Infineon.