Senior Servicenow Administrator

Descompagnons Trabalho Temporário Lda; Viseu; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading consulting company in Viseu, Portugal is seeking a skilled professional with expertise in Service Now for managing IT service management processes. The ideal candidate should have experience in banking and be fluent in English. This role offers a hybrid work model along with health insurance and a strong focus on continuous training and development.

Serviços

Health Insurance

Performance Management feedback system

Training Academy

Team-building events

Qualificações

• Experience with Service Now development and management.
• Knowledge of ITIL best practices.
• Fluent in French is a plus.

Responsabilidades

• Setup the ITSM module and manage service requests.
• Analyze current environment and propose automation.
• Coordinate upgrades and changes to Service Now.

Conhecimentos

Service Now configuration

Troubleshoot system issues

Fluent in English

Experience in banking sector

Service Now ITSM workflows

Formação académica

Certification of Service Now Certified System Administrator

Certification of ITSM Fundamentals

Certification of ITIL Foundation

Descrição da oferta de emprego

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Setup the ITSM module (Change Management, Service Requests, Incident Management, Problem Management);
• Improve business processes and manage continuous improvements projects;
• Analyze curent environnement and propose automation when ever possible;
• Manage Technical documentation;
• Maintain Service catalog and Service level Management;
• Coordinate upgrades and changes to Service Now instance;
• Manage permissions and accesses (roles, users and groups);
• Maintain instance performance by regular checkups;
• Troubleshoot - day operations and system issues;
• Deploy updatesets from prod environments;
• Set-up notifications and alerts;
• Set-up reports and schedule them;
• Manage CMDB health;
• Manage accesscontrol lists and scripts like server and client scripts;
• Develop and manage standard load template to import data;
• Resolve incidents and fulfill routine Service requests;
• Provide process training to business owners.

What are we looking for?

• Expertise in Service Now configuration, administration and usage;
• Hands ondevelopment, management and deployment experience with Service Now;
• Experience with troubleshoot system issues, investigating and recommending permanent solutions;
• Experience working in the banking sector;
• Experiencie in Service Now ITSM and wokflows;
• Knowledge of Service Now delivery and ITIL best practices;
• Certificationof Service Now Certified System Administrator – plus;
• Certificationof ITSM Fundamentals – plus;
• Certificationof ITIL Foundation – plus;
• Fluent in English– mandatory;
• Fluent in French – plus.

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay's Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Work model: hybrid;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don'thavea dress code;
• We call you by your name and we all address each other informally;
• Coffee and snacks at your disposal;
• You willgrowin good company. Isn´t that the best way to improve professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO's mail - The Data Subject also has the right to file a complaint with the National Data Protection Authority – (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)