Senior SAP Basis & Cloud Services Consultant

HCLTech; Portugal; Teletrabalho; EUR 70 000 - 110 000; Tempo integral

Resumo da oferta

HCLTech, a leading global technology company, is seeking a Digital Customer Engagement Manager to drive SAP enterprise cloud initiatives from Portugal. You will join a fast-growing team delivering end-to-end services across SAP platforms, cloud, and SaaS integrations, contributing to customer success and project delivery.

The role focuses on onboarding customers to SAP Enterprise Cloud Services, coordinating delivery within scope and budget, and collaborating with cross-functional teams to

Qualificações

• Technical Skill Set required to perform dCEM tasks.
• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding & hands-on experience in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Responsabilidades

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES.
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones.
• Supporting in de-escalations of critical customer situations.
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable.
• Contributing to customer release and maintenance activities.
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise.
• Executing and supporting problem management and continuous improvement.
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success.
• Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation.
• Enabling continuous delta KTs on new topics and refresher sessions.

Conhecimentos

SAP Basis

HANA

Upgrade & Migration

SaaS integration

Cloud (AWS/Azure/GCP)

Portuguese (C2)

Delivery management

Descrição da oferta de emprego

HCLTech, a leading global technology company, is seeking a Digital Customer Engagement Manager to drive SAP enterprise cloud initiatives from Portugal. You will join a fast-growing team delivering end-to-end services across SAP platforms, cloud, and SaaS integrations, contributing to customer success and project delivery.

The role focuses on onboarding customers to SAP Enterprise Cloud Services, coordinating delivery within scope and budget, and collaborating with cross-functional teams to