Senior Reservations Supervisor

Vila Joya - Home, Restaurant & Spa; Albufeira; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A luxurious hospitality venue in Albufeira, Portugal, is seeking a Senior Reservations Supervisor to manage room and restaurant reservations. The role involves ensuring guest satisfaction through timely communication, meticulous booking management, and process improvements, contributing to a seamless guest journey in a high-end environment.

Responsabilidades

• Manage and respond promptly to all incoming room and restaurant reservation requests.
• Administer new bookings, modifications, and cancellations with meticulous attention.
• Forecast capacity and anticipate booking trends.
• Ensure all departments receive timely, accurate guest information.
• Maintain clear, professional written communication and thorough handovers.
• Support seamless guest experiences through proactive follow-ups.
• Contribute to continuous improvement of reservations processes.

Descrição da oferta de emprego

Vila Joya, a unique home of 15 rooms and suites paired with world-renowned dining, is seeking an experienced and highly organized Senior Reservations Supervisor. This back-of-house role is central to shaping the guest journey, ensuring seamless and accurate handling of all reservations for our rooms and three restaurant concepts.

Key Responsibilities

• Manage and respond promptly to all incoming room and restaurant reservation requests, including Vila Joya, Vila Joya Sea, The Pool and the Flying Chefs.
• Administer new bookings, modifications, and cancellations with meticulous attention to detail and guest satisfaction.
• Forecast capacity, anticipate booking trends, and collaborate with operations to optimize availability.
• Ensure all departments receive timely, accurate guest information (special requests, dietary needs, celebrations, preferences).
• Maintain clear, professional written communication and thorough handovers across shifts. Update this information in our systems for future references.
• Support seamless guest experiences through proactive follow-ups and accurate coordination.
• Contribute to continuous improvement of reservations processes and systems.