Senior Product Manager

SITA Group; Lisboa; Presencial; EUR 65 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flex Week

Flex Day

Flex-Location

Employee Wellbeing program

Professional development

Resumo da oferta

SITA is seeking a Portfolio Manager to shape and scale digital and operational solutions globally, focusing on automation, traveler experience, and intelligent decision support. You will drive strategy across products that connect physical and digital journeys, guiding prioritization and investment decisions to deliver measurable value.

Join a cross-functional team spanning product, solutions, engineering, and go-to-market to ensure customer needs, technology advancement, and business priorities

Qualificações

• 6+ years in a Product Management role across complex operational tech, airports, borders, or mission-critical platforms.
• Proven product discovery and strategy skills to identify pain points and prioritize roadmaps.
• Experience defining product vision and measurable business outcomes linked to customer and commercial objectives.
• Ability to translate workflows, constraints, and regulatory requirements into actionable product requirements.
• Collaborative work with engineering, solutions, and product owners to deliver scalable, secure products using agile methods.
• Strong customer-facing and stakeholder management skills for workshops, discovery, and validation.

Responsabilidades

• Lead product discovery to identify challenges across traveler journeys, workflows, automation, and capacity management.
• Define product vision, strategy, and measurable outcomes aligned to portfolio priorities and business objectives.
• Translate complex requirements into prioritized roadmaps and product requirements.
• Collaborate with Product Owners, engineering, and solutions teams to drive agile delivery of scalable products.
• Apply AI across the lifecycle for research, analysis, prototyping, prioritization, and decision-making.
• Build business cases and value propositions using real-world outcomes to show impact and differentiation.
• Shape go-to-market plans with Product Marketing and Commercial teams.
• Support sales, bids, and customer engagements as a subject matter expert on operational solutions and platform capabilities.
• Define and monitor product success metrics including adoption, throughput, and customer satisfaction.
• Continuously assess market trends, regulatory developments, and AI/automation innovations to inform strategy.
• Engage with global customers, partners, and internal stakeholders to ensure real-world feedback.
• Champion a customer-centric mindset balancing UX, efficiency, and commercial outcomes.

Conhecimentos

Product management

Product discovery

Strategy

Agile methodologies

Stakeholder management

AI pragmatism

Descrição da oferta de emprego

Overview

WELCOME TOSITA

Every time a passenger breezes through check‑in, boards on time, or crosses a border in seconds—there's a good chance we made it happen.

We're the technology and communications force behind the world's air travel industry: keeping airports moving, airlines flying, and borders open.You'll find us at 95% of the world's international hubs, working alongside 2,500+ transport and government clients to deliver smart, scalable, secure solutions that make complex operations feel effortless.

Want to be part of something that moves the world? The adventure starts here — with you.

ABOUT THE ROLE & TEAM

We're looking for a Portfolio Manager to help shape and scale the next generation of digital and operational solutions across our portfolio, with a focus on automation, traveler experience, operational efficiency, and intelligent decision support in complex, mission‑critical environments.

You'll work across products that connect physical and digital journeys, enabling organizations to improve throughput, capacity, security, and user experience through seamless orchestration of people, processes, and technology. These solutions support high-volume operations around the world and play a critical role in transforming how travelers move through key operational touchpoints.

Joining at an exciting stage of portfolio growth, you'll help define product vision, strategy, and roadmap, working closely with customers, partners, and internal teams to validate opportunities, solve real‑world challenges, and prioritize the investments that deliver the greatest impact.

You'll sit within a cross-functional portfolio spanning product, solutions, engineering, and go‑to‑market teams, ensuring customer needs, technology innovation, and business priorities remain tightly aligned.

This is an opportunity to combine strategic thinking with hands‑on execution, apply AI pragmatically, and help shape the future of intelligent operational platforms and digital journeys at global scale.

WHAT YOU’LL DO

• Lead product discovery to identify customer challenges and opportunities across traveler journeys, operational workflows, automation, and capacity management, leveraging AI-enabled tools to accelerate insight generation and validation.
• Define and clearly articulate product vision, strategy, and measurable outcomes, ensuring alignment with portfolio priorities, customer needs, and business objectives.
• Translate complex operational processes, user journeys, technology constraints, and regulatory requirements into clear, prioritized product requirements and roadmaps.
• Work closely with Product Owners, engineering teams, and solution experts to drive agile delivery of scalable, secure, and high-performance products and platforms.
• Apply AI across the product lifecycle, including research, data analysis, requirements exploration, prototyping support, prioritization, and decision‑making.
• Build compelling business cases and value propositions, using operational insights and customer outcomes to demonstrate measurable value and differentiation.
• Partner with Product Marketing and Commercial teams to shape go‑to‑market strategies, positioning, messaging, and customer engagement plans.
• Support sales, bids, and customer engagements, acting as a subject matter expert for operational solutions, automation, digital journeys, and platform capabilities.
• Define, monitor, and continuously improve product success metrics, including adoption, utilization, operational performance, customer satisfaction, throughput, capacity, and business impact.
• Continuously assess market trends, customer needs, regulatory developments, and emerging technologies, particularly AI‑driven and automation technologies, to inform product strategy and innovation.
• Engage with a global network of customers, partners, and internal stakeholders, ensuring real‑world feedback drives continuous improvement and product evolution.
• Champion a customer‑centric mindset, balancing user experience, operational efficiency, commercial outcomes, and delivery feasibility to maximize product impact.

Qualifications

WHO YOU ARE

Key requirements (essential)

• 6+ years in a Product Management role, with experience leading complex operational technology, airports, borders, or mission‑critical platforms.
• Proven product discovery and strategy skills. You can identify customer pain points, validate opportunities, and translate insights into a clear and prioritized product roadmap.
• Experience defining product vision, strategy, and measurable business outcomes, aligning product investments with customer, operational, and commercial objectives.
• Ability to translate operational workflows, technical constraints, user journeys, and regulatory requirements into clear, actionable product requirements.
• Experience working closely with cross functional teams including engineering teams, Solutions and Product Owners to deliver scalable, secure, high‑performance products using agile methodologies.
• Strong customer‑facing and stakeholder management skills, comfortable facilitating workshops, discovery sessions, and solution validation directly with customers, partners, and internal teams.
• Experience working with complex ecosystems involving hardware, software, integrations, and operational processes.
• A pragmatic, hands‑on approach to AI, actively leveraging AI‑enabled tools for research, analysis, prioritization, product discovery, prototyping, and communication.
• Excellent written and verbal communication skills, able to influence technical, operational, commercial, and executive audiences.
• Passion for improving operational efficiency, user experience, capacity, throughput, and service outcomes through innovative technology solutions.

NICE TO HAVE (desirable)

• Experience in border management, aviation, transportation, mobility, smart infrastructure, or passenger processing solutions.
• Understanding of operational technologies such as self‑service platforms, automation, flow management, orchestration systems, or digital traveler experiences.
• Background in regulated environments, including government, transportation, security, or critical infrastructure sectors.
• Experience delivering products that combine physical and digital touchpoints, integrating devices, platforms, and backend services.
• Familiarity with cloud‑native architectures, distributed systems, and high-volume transaction environments.
• Experience applying AI‑assisted analytics, optimization, simulation, or decision‑support capabilities within operational workflows.
• A genuine curiosity about how technology can transform journeys, streamline operations, and improve experiences across complex ecosystems.

WHAT WE OFFER

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative and Airport Council International-available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.

Starting Compensation

Starting Compensation

Compensation Note

Hidden (-999)