Senior Product Consultant - Product Consulting Group

Arcesium LLC; Lisboa; Híbrido; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

A global financial technology firm in Lisbon is seeking a Product Consultant to enhance client relationships and provide operational support. The ideal candidate has over 5 years of experience in financial services, a solid understanding of trade life cycles, and strong communication skills. This role offers competitive compensation and flexible work arrangements within a collaborative culture.

Serviços

Flexible work arrangements

Continuous learning opportunities

Competitive compensation and benefits package

Qualificações

• 5+ years of experience in financial services, particularly in supporting trade life cycles.
• Proficient in financial services industry domain knowledge, preferably middle office processes.
• Strong communication skills to explain technical information clearly.

Responsabilidades

• Build and manage strong client relationships as the main point of contact.
• Provide expert support to resolve operational queries and assess issue criticality.
• Deliver client training on the Arcesium platform and update training materials.

Conhecimentos

Client management

Strong communication skills

Financial services industry knowledge

Ability to multitask

Technical proficiency in Python

Formação académica

Bachelor's or Master's in Financial discipline

Descrição da oferta de emprego

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Team Summary

We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day to day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs.

What you’ll do

• Client Partnership & Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs.
• Operational Excellence & Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately.
• Training & Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered.
• Insight & Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges.
• Cross-Functional Collaboration & Onboarding: Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds.

What you’ll need

• A Bachelor or a Master in a Financial discipline with 5+ years of experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers or other buy/sell side firms.
• A good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle.
• Proficient in financial services industry domain knowledge, preferably middle office processes and sound knowledge of financial instruments and fund accounting are essential for this role.
• Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and concerns and of building strong relationships to ensure a positive client experience.
• Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
• A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
• Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
• High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
• Should be able to demonstrate delivering high-quality work under stringent deadlines.
• Technical proficiency in Python and operations of API’s is desirable.
• Have a valid working permit to work in the country.

Why Join Arcesium

At Arcesium, we offer:

• Flexible work arrangements (hybrid model) and a casual dress code
• Opportunity to work on challenging projects in a dynamic, global environment
• Continuous learning and development opportunities
• Collaborative and innovative work culture
• Competitive compensation and benefits package
• Modern and comfortable office located at Avenida da Liberdade (Lisbon)

Join our team and play a crucial role in shaping Arcesium\'s future!

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.