Senior Payroll Operations & Client Enablement

Descompagnons Trabalho Temporário Lda; Viseu; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading international workforce management firm in Viseu is seeking candidates to support operational teams and manage client engagements effectively. You will be responsible for ensuring adherence to service level agreements while providing functional and technical expertise for clients. The role requires good relationship-building skills and a proactive approach to identifying opportunities for improvement. The ideal candidate will promote a culture of continuous improvement and adherence to security standards.

Responsabilidades

• Support Managers with client engagement ensuring all information is accurate and provided on time.
• Provide support and guidance for all implementations and go lives.
• Provide daily functional support to the teams to support the successful delivery of payrolls.
• Responsible for the maintenance of the Client Solution workbook.
• Responsible for updating, maintaining, and enforcing the Defined Work Instructions (DWIs).
• Ensure and Sign Off System Maintenance Testing.
• Support the review of the Statement of Works before it's shared with the Client.
• Responsible for resolution of Technical/Functional issues escalated from the team.
• Support Year End.
• Upskill and develop team members through training delivery and coaching.

Descrição da oferta de emprego

A leading international workforce management firm in Viseu is seeking candidates to support operational teams and manage client engagements effectively. You will be responsible for ensuring adherence to service level agreements while providing functional and technical expertise for clients. The role requires good relationship-building skills and a proactive approach to identifying opportunities for improvement. The ideal candidate will promote a culture of continuous improvement and adherence to security standards.