Senior NLP/ML Scientist - AI for Auto Support

Zendesk; Lisboa; Híbrido; EUR 90 000 - 120 000; Tempo integral

Resumo da oferta

Zendesk is seeking a Senior Machine Learning Scientist to lead research, development, evaluation, and deployment of NLP/ML models at scale for intelligent automation and customer service solutions. You will translate research into production-ready systems, collaborating with engineers, product managers, and cross-functional teams.

You will design rigorous experiments, analyze multilingual data, and mentor junior scientists while staying current with NLP/ML literature.

Qualificações

• MSc degree (PhD preferred) in computer science, electrical engineering, math, or related areas.
• Deep knowledge of ML theory, algorithms, and modern NLP/LLM techniques.
• Demonstrated ability to conduct independent research and deliver production-grade ML solutions.
• Strong coding skills in Python; experience with ML frameworks (preferably PyTorch).
• Experience with large-scale experimentation (e.g., A/B testing), data analysis, and performance tracking.
• Strong collaboration and communication abilities.
• Be pragmatic and results oriented.

Responsabilidades

• Research, prototype, and develop state-of-the-art NLP/ML models for intents, auto‑assist, chatbots and routing.
• Design and execute rigorous offline/online experiments (A/B) to improve accuracy and robustness.
• Work with ML engineers to productionize ML solutions—data pipelines, scalable serving, monitoring.
• Analyze large, multilingual customer interaction data to uncover insights.
• Participate in technical reviews and share ML best practices with the team.
• Stay up to date with ML/NLP literature and share knowledge internally.
• Mentor junior scientists and help grow the ML research culture.

Conhecimentos

NLP/ML theory

Python

PyTorch

Experimentation

Communication

Independent research

Production-grade ML

Formação académica

MSc in CS/EE/Math or related

Ferramentas

PyTorch

AWS

Kubernetes

Docker

Python

Descrição da oferta de emprego

Zendesk is seeking a Senior Machine Learning Scientist to lead research, development, evaluation, and deployment of NLP/ML models at scale for intelligent automation and customer service solutions. You will translate research into production-ready systems, collaborating with engineers, product managers, and cross-functional teams.

You will design rigorous experiments, analyze multilingual data, and mentor junior scientists while staying current with NLP/ML literature.