Senior IT Support & Access Management Lead

Batgroup; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading home cleaning service platform in Lisbon is seeking a (Senior) IT Support Specialist. In this role, you will be the go-to person for all internal IT-related matters, providing Level 1 support, managing user access across systems, and conducting training for users. The ideal candidate has experience in IT support, strong problem-solving skills, and fluency in English and Portuguese. This is an excellent opportunity to join a growing team dedicated to enhancing the cleaning industry.

Qualificações

• Proven experience in an IT Support or Helpdesk role.
• Strong skills in Level 1 IT support.
• Experience with access management via SSO solutions.

Responsabilidades

• Act as first responder for user issues and requests.
• Update and maintain the logic present within business tools.
• Conduct basic structured training for new users.

Conhecimentos

Level 1 support skills

User training

Problem-solving

Communication skills

Ferramentas

3CX

Zendesk

Google Workspace

Descrição da oferta de emprego

A leading home cleaning service platform in Lisbon is seeking a (Senior) IT Support Specialist. In this role, you will be the go-to person for all internal IT-related matters, providing Level 1 support, managing user access across systems, and conducting training for users. The ideal candidate has experience in IT support, strong problem-solving skills, and fluency in English and Portuguese. This is an excellent opportunity to join a growing team dedicated to enhancing the cleaning industry.