Senior Guest Service Associate

Hilton; Lisboa; Presencial; EUR 21 000 - 28 000; Tempo integral

Resumo da oferta

Hilton Lisbon is seeking a Senior Guest Service Associate to deliver warm, attentive service at the front desk. You will manage smooth check-ins and check-outs, handle requests with care, and promote hotel amenities to enhance guest satisfaction.

The ideal candidate has prior front-office experience, strong communication skills, and a passion for hospitality. This full-time, on-site role offers opportunities to grow within a globally renowned brand and contribute to memorable guest experiences.

Qualificações

• Guest service skills demonstrated in hospitality settings.
• Experience handling front-desk procedures and guest requests.
• Ability to upsell hotel services and promotions.
• Strong verbal and written communication across all guest interactions.
• Problem solving and guest issue resolution abilities.

Responsabilidades

• Deliver a warm welcome and manage the check-in process.
• Respond to guest requests and resolve concerns with care and urgency.
• Monitor guest satisfaction and contribute to service improvements.
• Process check-outs, verify charges, and handle payments accurately.
• Demonstrate knowledge of hotel offerings and promotions to guests.

Conhecimentos

Guest service

Check-in/check-out

Upselling

Communication

Problem solving

Descrição da oferta de emprego

Job Identification: 220632

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Senior Guest Service Associate , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Previous experience in a hotel front-office position is mandatory.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.