Senior Experience Manager

Descompagnons Trabalho Temporário Lda; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading digital marketing firm in Lisbon is seeking a Senior Experience Manager to lead the optimization of customer journey initiatives. The ideal candidate will have 5-7 years experience in CRM and customer experience management, a bachelor's degree in a related field, and be fluent in both Portuguese and English. This position involves coordinating strategies for engagement and personalization across various channels.

Qualificações

• Minimum of 5-7 years of experience in customer experience management.
• Proven experience with CRM platforms.
• Strong command of data analysis and reporting.

Responsabilidades

• Coordinate and plan initiatives to enhance customer experience.
• Develop and implement loyalty and engagement strategies.
• Manage personalization and automation actions.

Conhecimentos

Customer experience management

CRM expertise

Data analysis

A/B testing

Strategic thinking

Leadership

Formação académica

Bachelor's degree in Marketing or related field

Ferramentas

Salesforce Marketing Cloud

HubSpot

Descrição da oferta de emprego

Are you a Digital Experience Strategist? Do you want to Lead the Optimization of the Customer Journey?

Bar Ogilvy is looking for a Senior Experience Manager to join our Digital Production team. If you live and breathe customer experience optimization, love transforming data into personalization and automation strategies, and have advanced CRM expertise, this is your opportunity to shine and make your mark!

What you'll be doing:

Your mission will be to coordinate and plan initiatives that elevate the customer experience to a new level. You will be responsible for:

• Leading the internal planning of initiatives related to CRM, personalization, automation, and customer experience optimization.
• Developing and implementing loyalty and engagement strategies (including A/B testing and segmentation).
• Managing personalization and automation actions across various channels.
• Ensuring the effective execution of projects, aligning strategic objectives with operational delivery.

What you'll need:

• Minimum of 5-7 years of progressive experience in customer experience management, CRM, or Digital Marketing.
• Bachelor's degree in Marketing, Management, Digital Media or related field.
• Proven experience with CRM platforms (e.g. Salesforce Marketing Cloud, HubSpot) and marketing automation.
• Strong command of data analysis, A/B testing, and performance reporting.
• Expertise in customer journey mapping and UX.
• Leadership, communication and strategic thinking skills.
• Fluency in Portuguese and English (written and spoken).