Search Operations Quality Assurance - French Speaking

TikTok

Lisboa

Presencial

EUR 35 000 - 52 000

Tempo integral

14 dias+

Gerador de candidaturas

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Resumo da oferta

A leading social media platform is hiring for a Search Operations Quality Assurance position in Lisbon. The role demands fluency in French and English, alongside responsibilities that include data analysis and quality inspection to maintain user safety across content. Applicants should have strong analytical skills and be prepared to manage multiple projects within a unique working environment. This is a full-time position focused on content integrity and optimization.

Qualificações

Knowledge of search engines and social media platforms.
Ability to work on potentially variable shift patterns.
Willingness to work with sensitive content.
Ability to manage multiple projects and adapt to shifting schedules.

Responsabilidades

Conduct quality inspection of data sets and projects.
Resolve ambiguous cases and provide timely feedback.
Monitor business progress and contribute to product optimizations.
Collaborate with stakeholders to optimize policies and SOPs, supporting training and clarification processes.
Facilitate calibration meetings with teams during appeal processes, analyze cases, offer solutions and improve team performance.
Provide data delivery for project metrics, perform data analysis, RCA, and action plans during reviews.

Conhecimentos

Fluent in French

Fluent in English

Analytical skills

Ability to manage multiple projects

Problem-solving skills

Willingness to work with sensitive & 2

Ferramentas

Office Suite

Google Workspace

Descrição da oferta de emprego

Search Operations Quality Assurance - French Speaking

1 day ago Be among the first 25 applicants

Responsibilities
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Content that the position interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing:
- Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases.
- Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
- Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
- Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
- Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.
- Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.)
- Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localization, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

Qualifications
Minimum Qualifications
- Fluent in French is required as the role requires communication with French markets, fluent in English is also required as it is the working language.
- knowledge of search engines and familiarity with social media platforms.
- Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
- Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
- Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications
- QA, moderation, Ai annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
- Familiarity with online shopping-related businesses and search trends is desirable.
- Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
- Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
- Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.