Sales Program Front Line Manager – Assistant Manager – English – On Site Lisbon!

Genpact; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A global technology services company is seeking a Sales Program Front Line Manager in Lisbon. This role focuses on service delivery, people development, and ensuring a high standard of operational customer service. Candidates should have strong knowledge in digital marketing, experience in sales management, and excellent communication skills. A bachelor's degree and proficiency in English are essential. Join a leading firm shaping the future of AI solutions.

Serviços

Hands-on experience with AI solutions

World-class training and mentorship

Ethical AI work environment

Qualificações

• Proven track record of reaching and exceeding sales goals.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Experience working in a sales or account management role with small businesses.

Responsabilidades

• Manage day-to-day operations in accordance with requirements and SLAs.
• Provide exceptional people management and mentorship to team members.
• Drive Operations teams to deliver continuous improvement.

Conhecimentos

Expert knowledge of social media, mobile apps

Strong communication and interpersonal skills

Proficient level of English min C1

Formação académica

High school diploma or bachelor's degree

Descrição da oferta de emprego

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description – Sales Program Front Line Manager – Assistant Manager – English – On Site Lisbon! (HIG025053)

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Sales Program Front Line Manager – Assistant Manager – English – On Site Lisbon!

In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude.

Responsibilities

• Manage day‑to‑day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
• Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement.
• Analytical bent of mind with the ability to root cause basis data and drive decisions.
• Drive Operations teams to deliver continuous improvement and productivity/quality gains.
• Flag and escape business risks timely to the client/supervisor.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis.
• Drive performance management processes based on the framework.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross‑functional teams on structuring and executing operational and strategic services and programs.
• Develop and implement best practices for client interaction, sales, and services.

Preferred Requirements

• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self‑serve platform, auction, and biddable form of digital advertising buying.
• Experience working in a sales or account management role with small businesses.
• Proven track record of reaching and exceeding sales goals.
• Strong communication and interpersonal skills, good at work under pressure.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• High school diploma or bachelor’s degree and Operations experience leading teams.
• Marketing, brand advertising, media sales, and/or online advertising experience.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist.
• Excellent communication and presentation skills.
• A team player and collaborator.
• Proficient level of English min C1.
• This job will require working in a normal shift, Monday to Friday.

Why join Genpact?

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career— Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.