Resort Manager Deputy Portugal (M/W/X) - Permanent Contract - Lisboa

Phiture; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Uma empresa de aluguel de férias em Lisboa está à procura de um Deputy Resort Manager para gerenciar operações e garantir a satisfação dos hóspedes. O candidato ideal possui de 2 a 3 anos de experiência e é responsável pela gestão do portfólio de vilas, garantindo que todos os padrões operacionais sejam atendidos. Esta função requer habilidades de liderança e excelente capacidade de resolução de problemas. A empresa oferece um contrato local através de EOR.

Qualificações

• Experiência de 2 a 3 anos em uma função similar.

Responsabilidades

• Conduzir iniciativas de desenvolvimento estratégico.
• Gerir a qualidade e ativação do portfólio.
• Coordenar a equipe de Representantes Locais.

Conhecimentos

Gestão de portfólio

Liderança

Resolução de problemas

Descrição da oferta de emprego

Descrição da Função

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service. In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly tailor‑made experience. We build long‑lasting, trusted relationships with our clients and reinvent the standards of luxury rentals to create memories that last well beyond the stay. Our teams are the key ingredient to our success. They design and shape each journey as a unique project. Our local teams travel the world to select the most remarkable homes and deliver unmatched hospitality and service in their destinations.

Job Description

The role is based in Lisboa, it will be a local contract through EOR (WorkMotion).

The Resort Manager Deputy is a critical role at Le Collectionist, he is responsible for the good execution of operation and the development of his destination. This includes ensuring that our service and operational standards are consistently delivered, managing the villa portfolio, overseeing client stays, and guaranteeing the highest level of guest satisfaction.

The Resort Manager Deputy oversees both the portfolio quality and activation through owner account management.

He also makes sure we deliver a seamless experience to guests leading and coordinating a team of Local Representatives to execute on‑site operations.

Key Responsibilities

• Strategy & leadership
• Contribute to strategy by proposing development initiatives.
• Identify and escalade key issues for review by the Resort Manager and by the Regional Director.
• Villa portfolio management (off‑season & year‑round)
• Manage portfolio movements (offboards, new supply with coordination with Biz Dev team).
• Conduct regular owner account management: organise touchpoints, propose recommendations, build strong partnerships.
• Ensure 100% of properties are up to standard.
• Keep commercial and legal information up to date.
• Support sales teams with property and destination training; assist on specific guest requests.
• Improve portfolio performance and competitiveness via pricing management, exclusivity negotiations, availability optimisation, and content quality.
• Season set‑up & preparation (pre‑season)
• Recruit, onboard, and train Local Representatives, aligning with Le Collectionist standards.
• Conduct pre‑season inspections to validate readiness of all properties.
• Manage operating budgets.
• Oversee resort stock management.
• Guest experience & in‑season operations
• Ensure properties are ready and personalized per guest requirements.
• Supervise the welcoming of guests, delegating check‑in/check‑out to Local Representatives while guaranteeing standards are met.
• Run Operation Committee meetings to ensure coordination with the concierge team and prepare for guest arrivals.
• Act as guardian of guest experience: resolve issues quickly, manage escalations, and oversee claims/damages with the Guest Relations team.

Qualifications

• 2 to 3 years of experience