Reservations Manager - ME Lisbon

Phiture; Lisboa; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

A luxury hotel chain in Lisbon seeks a Reservations Manager to ensure a seamless reservations process. You will optimize room availability and oversee daily operations to achieve maximum occupancy. The ideal candidate has 2-3 years of experience in a similar role and is fluent in Portuguese and English. Join us for an inspiring career in hospitality.

Qualificações

• Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel.
• Excellent communication, leadership, and team management abilities.
• Passion for guest service excellence and attention to detail.

Responsabilidades

• Ensure maximum occupancy and average room rate are achieved.
• Oversee the daily operations of the Reservations Department.
• Manage overbookings efficiently and coordinate with Front Office and Sales.

Conhecimentos

Fluency in Portuguese

Fluency in English

Strong analytical skills

Leadership abilities

Communication skills

Ferramentas

Opera Cloud PMS

Revenue management tools

Descrição da oferta de emprego

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

ME Lisbon is part of the prestigious Meliá Hotels International group, is a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our excellence in service, innovation, and attention to detail, offering our guests truly unique and memorable moments.

Mission:

As the Reservations Manager, ensure a seamless and efficient reservations process that maximises hotel revenue and occupancy, while delivering a personalised, accurate, and high-quality service to every guest.

What will you have to do?

• Ensure maximum occupancy and average room rate are achieved at all times through strategic management of inventory and selling techniques.
• Oversee the daily operations of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
• Apply and monitor the hotel’s selling strategy across all reservation systems, optimising room type availability and rate management.
• Proactively manage availability and make recommendations to adjust strategies based on demand patterns and market trends.
• Keep up to date with local and global events impacting hotel performance and adjust forecasting accordingly.
• Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
• Manage overbookings efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
• Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy.

What are we looking for?

• Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel or upscale environment.
• Fluency in Portuguese and English (written and spoken). A third language is a plus.
• Proficiency with Opera Cloud PMS and revenue management tools is an advantage.
• Strong analytical and organisational skills, with a proactive and results-driven mindset.
• Excellent communication, leadership, and team management abilities.
• Passion for guest service excellence and attention to detail.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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