Remote Portuguese Customer Support – Growth & Impact

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic customer service company in Portugal is seeking a detail-oriented Portuguese Customer Support Representative. This role involves providing exceptional service to Portuguese-speaking customers through various communication channels. The ideal candidate will have fluent Portuguese and strong English skills, with a background in customer support. The position offers remote work flexibility, competitive salary, and opportunities for career growth.

Serviços

Competitive salary

Performance bonuses

Paid training and development programs

Supportive, multicultural work environment

Qualificações

• Fluency in Portuguese EU native and strong B2 in English.
• Proven customer support experience or experience in a client-facing role.
• Comfortable working in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via email, live chat, and phone.
• Provide accurate information using the right methods and tools.
• Handle product/service questions and technical issues.
• Resolve customer complaints professionally.
• Document customer interactions in the support system.
• Collaborate with team members to improve processes.

Conhecimentos

Fluency in Portuguese

Strong B2 English

Strong communication skills

Problem-solving skills

Empathy and patience

Descrição da oferta de emprego

A dynamic customer service company in Portugal is seeking a detail-oriented Portuguese Customer Support Representative. This role involves providing exceptional service to Portuguese-speaking customers through various communication channels. The ideal candidate will have fluent Portuguese and strong English skills, with a background in customer support. The position offers remote work flexibility, competitive salary, and opportunities for career growth.