Remote IT Service Design Specialist KPI-Driven Improvement

QiBit Portugal; Aveiro; Teletrabalho; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.

Qualificações

• Degree in Computer Science or a related field.
• Deep understanding of IT Service Management best practices, ideally with ITIL certification.
• Proficiency in financial management and IT service management software.

Responsabilidades

• Setup, record and monitor relevant KPIs for IT services.
• Analyze results with service owners and identify improvements.
• Conduct benchmarks and surveys and act on results.

Conhecimentos

IT Service Management best practices

Financial management

Analytical skills

Interpersonal skills

Problem-solving

Fluency in English

Formação académica

Degree in Computer Science or related field

Ferramentas

Microsoft Dynamics D365

Microsoft Power BI

ServiceNow

Descrição da oferta de emprego

A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.