Remote German-English Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a Customer Service Representative in Portugal (Remote). You will assist customers through phone and chat, providing support and troubleshooting technical issues. The role requires excellent German and English communication skills, with a passion for the entertainment industry preferred. Competitive salary and career development opportunities are included in the offer.

Serviços

Competitive salary

Performance-based bonuses

Career development programs

Referral bonus opportunities

Qualificações

• Passionate about the entertainment and media industry.
• Familiarity with digital streaming services and devices is a plus.

Responsabilidades

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support.
• Troubleshoot technical issues.
• Deliver accurate and real-time answers.
• Contribute to building brand engagement.

Conhecimentos

High level of German (c1 or native)

English (B2)

Excellent communication skills

Empathy and teamwork

Positive and solution-driven attitude

Descrição da oferta de emprego

A global technology and services leader is seeking a Customer Service Representative in Portugal (Remote). You will assist customers through phone and chat, providing support and troubleshooting technical issues. The role requires excellent German and English communication skills, with a passion for the entertainment industry preferred. Competitive salary and career development opportunities are included in the offer.