Remote Finnish-Speaking E-commerce Advisor

Cross Border Talents; Albufeira; À distance; EUR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Extra payment for late hours

Paid training

Optional housing in company apartment

Résumé du poste

A global technology leader is seeking a Finnish-Speaking E-commerce Advisor to provide remote support for customers in Portugal. The ideal candidate is a native Finnish speaker with strong English skills, capable of handling customer inquiries across various channels. The role offers competitive benefits including a flexible work schedule and support for relocation.

Qualifications

• Ability to stay calm under pressure and efficiently solve problems.
• Experience in customer support is a plus.
• Flexibility for rotating shifts, including weekends and holidays.
• Relocation to Portugal available with housing allowance.

Responsabilités

• Support Finnish-speaking customers with order-related issues.
• Communicate professionally across various channels.
• Handle sensitive data responsibly.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Connaissances

Native-level Finnish

Strong English (C1)

Problem-solving under pressure

Customer support experience

Clear communication

Description du poste

Overview

Remote Finnish-Speaking E-commerce Advisor (Portuguese Remote Opportunity). Location: Remote in Continental Portugal. Contract: Full-time (12-month with renewal). Start dates: July 14, July 21, July 28. Join a household name in global technology known for cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and solve problems efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance offered by the hiring company).

Benefits / What’s in it for you

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months
• Meal allowance card and private health insurance
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided
• Paid training (15-20 business days)
• Optional housing in a company apartment (for candidates moving from abroad)