Remote Customer Success & Documentation Analyst

Visa Hunt; Portugal; Teletrabalho; EUR 95 000 - 190 000; Tempo integral

Resumo da oferta

Mercor is seeking a Customer Support / Success Professional for a remote contract role with compensation ranging from $80–$160 per hour. The position emphasizes reviewing domain-specific documents, providing structured feedback, and collaborating with teams to enhance service delivery.

Qualified candidates hold a Bachelor's degree and have at least 2 years of relevant experience, with strong skills in Excel, PowerPoint, and Word, plus meticulous attention to detail.

Qualificações

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Responsabilidades

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Conhecimentos

2+ years of experience

Formação académica

Bachelor's degree

Ferramentas

Excel

PowerPoint

Word

Descrição da oferta de emprego

Mercor is seeking a Customer Support / Success Professional for a remote contract role with compensation ranging from $80–$160 per hour. The position emphasizes reviewing domain-specific documents, providing structured feedback, and collaborating with teams to enhance service delivery.

Qualified candidates hold a Bachelor's degree and have at least 2 years of relevant experience, with strong skills in Excel, PowerPoint, and Word, plus meticulous attention to detail.