Remote Automotive 1st-Line Support Specialist

Bosch Group; Portugal; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading global technology company in Portugal is seeking a Technical Support Specialist. In this role, you will respond to technical requests, analyse problems with vehicles, and assist customers through various communication channels. Required qualifications include vocational education in automotive fields and proficiency in French and English. The job offers flexible hours and a supportive work environment.

Serviços

Flexible hours

Medical services

Employee discounts

Sports and health-related activities

Canteen

Good access to public transport

Qualificações

• Minimum 1-3 years of experience in workshops with cars or LGV/HGV.
• Team player focused on service and solutions.
• Professional experience in a customer-facing position is a plus.

Responsabilidades

• Respond to calls, emails, and requests for technical support.
• Analyse technical problems with cars and vehicles and provide assistance.
• Track incidents in internal management systems.
• Communicate with colleagues for support processes.

Conhecimentos

French C1 (oral and written)

English B2 (oral and written)

Customer orientation

Professional communication

Methodical troubleshooting skills

Formação académica

Completed vocational education as a master mechanic or equivalent

Ferramentas

Basic knowledge of IT systems

Descrição da oferta de emprego

A leading global technology company in Portugal is seeking a Technical Support Specialist. In this role, you will respond to technical requests, analyse problems with vehicles, and assist customers through various communication channels. Required qualifications include vocational education in automotive fields and proficiency in French and English. The job offers flexible hours and a supportive work environment.