Quality & Digital Transformation Lead - Customer Services

Airbus; Lisboa; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Modern office in Parque das Nações

Career opportunities

Job summary

Airbus Portugal SA is seeking a Quality Standard Deployment and Digital Leader to join a diverse, transnational team in Quality for Customer Services & Cross-Programmes. You will drive quality standards deployment, strategic planning, and cross-functional coaching across Customer Services and related programs.

In addition, you will manage Skywise dashboards, act as Gemini Ambassador, and contribute to the transverse portfolio.

Qualifications

• Masters or equivalent in aerospace engineering or quality management.
• Proven experience in quality management and/or Customer Services.
• Knowledge of Quality methods: PPS, 5 Whys, FMEA, APQP, Ishikawa, QC gates.

Responsibilities

• Define strategy and tactical plan for Quality standards deployment in Customer Services.
• Lead integration of quality standards in Customer Services across programs.
• Coach teams to practice and value quality standards.
• Drive change and engage senior stakeholders.

Skills

Quality management

Stakeholder management

Communication

Leadership

Change management

Lean Manufacturing

Google Suite

AI awareness

Education

Master’s degree in aerospace engineering or quality management

Tools

Google Suite

AI tools

Job description

Airbus Portugal SA is seeking a Quality Standard Deployment and Digital Leader to join a diverse, transnational team in Quality for Customer Services & Cross-Programmes. You will drive quality standards deployment, strategic planning, and cross-functional coaching across Customer Services and related programs.

In addition, you will manage Skywise dashboards, act as Gemini Ambassador, and contribute to the transverse portfolio.