Q2C Collections Specialist

Kantar; Porto; Híbrido; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal card

Flexible benefits

Hybrid work model

Resumo da oferta

Kantar is seeking a Q2C Collections Specialist to support financial health and client relationships. You will monitor third‑party collections performance and analyse customer accounts to identify risks, while collaborating with internal teams and external partners to resolve disputes.

Your role sits at the intersection of finance, data and stakeholder management, offering growth opportunities within a global, people‑centred organisation. Strong English and MS Office skills are essential.

Qualificações

• A degree in Management, Accounting, Business Administration or an equivalent discipline.
• Experience in credit control, collections or risk management processes.
• Strong analytical skills with attention to detail and confident in working with financial data; clear English communication.

Responsabilidades

• Support the Collections Manager in monitoring third-party collections performance against service levels and policies.
• Analyse customer accounts, ageing reports and performance indicators to identify risks and trends.
• Collaborate with internal teams and external partners to resolve disputes and prevent recurring issues.
• Provide accurate data and insights to support risk assessment, provisioning and audits.
• Build relationships with stakeholders across Finance and the wider business.

Conhecimentos

Credit control

Collections

Risk management

Financial data

MS Office

English communication

Formação académica

Degree in Management/Accounting/Business

Ferramentas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descrição da oferta de emprego

Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

Why this job is important

As a Q2C Collections Specialist, you play a critical role in supporting Kantar’s financial health and client relationships. Working within our Functions division, you help ensure that customer accounts are managed effectively, risks are identified early, and collections processes run smoothly across markets.

This role sits at the intersection of finance, data and stakeholder management. You will support third‑party collections partners, analyse customer performance, and provide meaningful insights that inform decision‑making across the business. Your work directly contributes to cash flow, compliance, and the overall client experience.

If you enjoy working with data, collaborating across teams, and making a tangible impact through structure and insight, this role offers the opportunity to grow your expertise in a global, people‑centred organisation.

What you’ll be doing

• Supporting the Collections Manager in monitoring third‑party collections performance against agreed service levels and policies
• Analysing customer accounts, ageing reports and performance indicators to identify risks and trends
• Working with internal teams and external partners to resolve disputes and prevent recurring issues
• Providing accurate data and insights to support risk assessment, provisioning and audits
• Building effective relationships with stakeholders across Finance and the wider business

The ideal skills & experience

• A degree in Management, Accounting, Business Administration or an equivalent discipline
• Experience working within credit control, collections or risk management processes
• Strong analytical skills with attention to detail and confidence working with financial dataClear and professional communication skills in English
• Confidence using Microsoft applications, particularly Excel, Word, PowerPoint and Outlook

What’s in it for you

• Hybrid working with two to three days in the office
• Up to 25 days off, life leave, plus your birthday off and two days paid for volunteering
• Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more

You’ll be joining our Functions team, right at the centre of our business. Functions is made up of some really important people, like Finance, Legal and our People Teams; all skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

What about Kantar itself? Well, we shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others with us.