Project Manager — Jira/Linear, Stakeholder Lead (Hybrid)

Alongside; Porto; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model (2 days/week inporto

Opportunity to work on international项目

Collaborative team environment

Career growth within the company

12-month fixed-term contract

Job summary

Alongside, a Portuguese company partnering with international organizations to build and scale tech teams, is seeking a Project Manager to keep day-to-day operations running smoothly and serve as the main contact for customers, vendors, and internal teams.

You'll facilitate daily standups, translate business needs into clear Linear/Jira tickets, and drive follow-ups with suppliers to ensure timely, accurate updates. Hybrid role with Porto office 2 days a week.

Qualifications

• 3+ years in IT operations, project coordination, or customer success in a tech environment.
• Strong writing skills for clear ticket descriptions and customer communications.
• Hands-on experience with Jira/Linear or a similar issue tracker.
• Solid stakeholder management across customers, vendors, and engineering.
• Organized, detail-oriented, and proactive in follow-ups.

Responsibilities

• Run daily standups: Prepare the agenda, ensure notes and owners are captured.
• Own Linear ticket hygiene: Draft and refine tickets with clear acceptance criteria, scope, and dependencies; Prioritize, tag, and assign based on SLAs and capacity; Keep statuses and dates current; close the loop on delivered work.
• Customer communication: Send proactive updates on progress, risks, and timelines; Capture feedback and translate it into actionable tickets; Coordinate incident communications with clear, empathetic messaging.
• Vendor and supplier follow-up: Track deliverables, SLAs, and escalations.
• Cross-functional coordination: Partner with Engineering, Product, and Support to unblock work; Maintain a simple operating cadence and shared source of truth.
• Success metrics (KPIs): 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly; Customer update cadence met 100% for in-flight projects and incidents.

Skills

IT operations

Project coordination

Customer success

Stakeholder management

Jira/Linear experience

Written communication

Tools

Jira

Linear

Job description

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.

We’re looking for a Project Manager to help keep day-to-day operations running smoothly while acting as a reliable point of contact for customers, vendors, and internal teams. You’ll facilitate daily stand-ups, translate business needs into well-defined Jira/Linear tickets, coordinate follow-ups with suppliers, and ensure customers receive clear and timely updates throughout the project lifecycle.

Responsabilities:

Run Daily stand-ups

• Prepare meeting agendas and ensure action items, decisions, and owners are documented.
• Follow up on outstanding tasks and help remove blockers.
• Keep the team aligned on priorities and progress.

Manage Jira/Linear tickets

• Create and refine tickets with clear descriptions, acceptance criteria, and dependencies.
• Prioritize and assign work in collaboration with Engineering and Product teams.
• Ensure tickets remain accurate, up to date, and properly tracked through completion.

Customer communication

• Provide regular updates on project progress, timelines, and potential risks.
• Gather customer feedback and translate it into actionable work items.
• Support incident communications with clear and professional messaging.

Vendor and supplier coordination

• Follow up on deliverables, timelines, and service commitments.
• Schedule meetings, document decisions, and track next steps.
• Escalate issues when necessary to ensure timely resolution.

Cross-functional collaboration

• Work closely with Engineering, Product, and Support teams to coordinate activities and resolve blockers.
• Maintain project documentation and help ensure a shared source of truth across stakeholders.
• Identify and escalate project risks or dependencies when appropriate.

Success Metrics (KPIs)

• 90%+ of active tickets updated weekly in Jira/Linear.
• Customer communication cadence consistently maintained throughout active projects.
• Daily stand-ups held on schedule, with clear action items and ownership.
• Vendor deliverables tracked and escalated appropriately to support agreed timelines.
• Project documentation kept accurate and up to date.

• 2+ years of experience in Project Management, Project Coordination, IT Operations, or Customer Success within a technology environment.
• Excellent written and verbal communication skills.
• Hands-on experience with Jira, Linear, or a similar project management tool.
• Strong organizational skills and attention to detail.
• Experience working with cross-functional teams, including Engineering, Product, and Customer Support.
• Ability to manage multiple priorities and proactively follow up on actions.

Nice to have

• Experience in a SaaS or Managed Services environment.
• Familiarity with incident management and post-mortem processes.
• Basic technical understanding of APIs, system integrations, and cloud-based environments.

• Onsite: Tomar;
• Supportive and collaborative team environment;
• Opportunity to learn from experienced recruiters and grow within the company;
• Involvement in international projects and clients;
• 12‑month fixed-term contract.