Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 13 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package (flight,

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career growth opportunities

Resumo da oferta

Mercier Consultancy Group is seeking a Portuguese-speaking Support Specialist to join our Sofia team. The role includes providing technical and functional customer support via phone, email, and live chat, with a relocation package for candidates moving to Bulgaria.

Fluency in Portuguese is mandatory; English required for internal communication. Prior customer support experience is preferred, with a focus on quality service and effective issue resolution.

Qualificações

• Native or fluent Portuguese, spoken and written.
• Proficiency in English for internal communication.
• Experience in the Customer Support Services industry preferred.

Responsabilidades

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by ensuring prompt resolution of all client inquiries.
• Act as a brand ambassador, representing the company with professionalism and linguistic precision in Portuguese.
• Document all interactions within the CRM system accurately to track performance and service quality.
• Collaborate with international teams in Sofia to optimize support workflows and client satisfaction levels.
• Participate in ongoing training sessions to stay updated on product knowledge and internal support standards.
• Contribute to a positive team environment while striving to meet and exceed monthly performance targets.

Conhecimentos

Portuguese language

Customer support

English proficiency

Communication

Problem-solving

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing professionals in high-impact roles across the Customer Support Services sector.

Job Overview

We are currently seeking a motivated candidate for a Portuguese Speaking Support Specialist position in Bulgaria to join our dynamic team in Sofia. This role offers an exceptional opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a comprehensive relocation package for those seeking new Portuguese-speaking jobs abroad.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by ensuring prompt resolution of all client inquiries.
• Act as a brand ambassador, representing the company with professionalism and linguistic precision in Portuguese.
• Document all interactions within the CRM system accurately to track performance and service quality.
• Collaborate with international teams in Sofia to optimize support workflows and client satisfaction levels.
• Participate in ongoing training sessions to stay updated on product knowledge and internal support standards.
• Contribute to a positive team environment while striving to meet and exceed monthly performance targets.
• Native or fluent Portuguese (spoken and written) skills are mandatory.
• Proficiency in English is required for internal communication.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and a passion for helping customers.
• Valid EU passport or work permit to work in Bulgaria.
• Excellent interpersonal skills and the ability to adapt to a vibrant, multi-cultural workspace.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Health Insurance coverage for peace of mind.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• Monthly Performance Bonus linked to individual and team KPIs.
• Exciting career growth opportunities in one of the most reputable firms for jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible quality of life, blending historic European charm with a modern, buzzing metropolitan lifestyle in Sofia. Bulgaria is celebrated for its stunning natural landscapes, ranging from breathtaking mountain ranges to the scenic Black Sea coast, all under a pleasant climate that encourages an active outdoor culture.

Living and working in Bulgaria provides an affordable cost of living, allowing you to enjoy world-class dining, local festivals, and a rich social scene. By securing one of these Portuguese-speaking jobs, you are not just getting a career boost, but a chance to experience the warm hospitality and vibrant atmosphere that makes Bulgaria a premier destination for expatriates.