Portuguese Customer Service Specialist-Marketing Expert for Social Media

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic marketing agency is seeking a Customer Service Specialist for the Portuguese market to manage client relationships and support them with advertising solutions. The role requires native or fluent proficiency in Portuguese and English, along with experience in sales and digital marketing. This position is based in Lisbon and offers a term contract with extra benefits, including health insurance and meal allowances.

Serviços

Private health and dental insurance

Meal allowance

Qualificações

• 3 years of experience in sales, preferably in advertising or digital marketing.
• Proficiency in Portuguese (C2) and English (C2) required.
• Ability to build long-term client relationships.

Responsabilidades

• Engage daily with clients through phone, chat, and email.
• Identify sales opportunities tailored to client goals.
• Manage a portfolio of SMB clients to drive revenue growth.

Conhecimentos

Client relationship management

Sales skills

Digital marketing knowledge

Attention to detail

Multitasking

Ferramentas

MS Office

Email systems

Descrição da oferta de emprego

Overview

We are seeking a Customer Service Specialist for Portuguese market with expertise in marketing to join our client's team. The vacancy pertains to a social media project.

The project start date is July 4, 2024.

Responsibilities

• Engage with new and existing clients (Agencies or Advertisers) daily through phone, chat, and email.
• Identify sales opportunities and provide tailored solutions to meet client business goals.
• Manage a portfolio of SMB clients, focusing on revenue growth.
• Research and understand client industries and business models.
• Customize client experiences based on local business nuances.
• Provide personalized recommendations and consult on optimal product adoption.
• Engage proactively and reactively with clients to assess product performance and offer insights.
• Develop expert knowledge of advertising solutions and share ideas for product and customer experience improvement.
• Offer pre and post-sales assistance within your knowledge scope.
• Identify trends, solve problems, and champion success stories.
• Utilize various tools to drive client business success.

Working hours

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 17:00.

Requirements

• 3 years of experience, with at least 1 year in relationship sales, ad sales, or digital marketing.
• Strong understanding of advertising and ability to build long-term client relationships.
• Proficiency in MS Office and email systems.
• Self-starter with a proactive mindset and ability to meet deadlines.
• Highly motivated, goal-oriented, and capable of independent decision-making.
• Strong attention to detail, multitasking ability, and performance under pressure.
• Excellent client contact skills via phone, chat, or email.
• Native or fluent (C2) English level and fluent (C2) Portuguese

Engagement and Benefits

Join our client's team and help businesses achieve their goals with innovative advertising solutions.

• Employment Term Contract with a foreseeable duration of 12 months, extended for up to an additional 12 months.
• Permanent contract after 2 years;
• Private health and dental insurance after contract signature (given that you already have a NIF and Social Security number);
• The meal allowance will be paid in a prepaid meal card and it is exempt from Social Security and IRS contributions.