Portuguese Customer Advisor for Airbnb - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service company in Lisbon is looking for a Customer Service Specialist. This role involves managing queries from hosts and guests in a multicultural environment. The ideal candidate must be a native Portuguese speaker with advanced English skills. Competitive wages and benefits including private healthcare are offered in this dynamic work environment.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Excellent work culture

Qualificações

• Native or proficient level of Portuguese (C2).
• Advanced level of English (at least C1) both verbal and written.
• Desire to learn and advance.

Responsabilidades

• Manage hosts and guests queries.
• Present best solutions to users' queries.
• Meet and exceed service quality goals.

Conhecimentos

Strong communication skills

Analytical skills

Problem-solving skills

Descrição da oferta de emprego

Overview

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Portuguese native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happyPortugal? So we have the perfect opportunity for you! Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Portuguese (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!