Portuguese and English customer support advisor

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic customer service company in Portugal is seeking a detail-oriented Portuguese Customer Support Representative. This role involves providing exceptional service to Portuguese-speaking customers through various communication channels. The ideal candidate will have fluent Portuguese and strong English skills, with a background in customer support. The position offers remote work flexibility, competitive salary, and opportunities for career growth.

Serviços

Competitive salary

Performance bonuses

Paid training and development programs

Supportive, multicultural work environment

Qualificações

• Fluency in Portuguese EU native and strong B2 in English.
• Proven customer support experience or experience in a client-facing role.
• Comfortable working in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via email, live chat, and phone.
• Provide accurate information using the right methods and tools.
• Handle product/service questions and technical issues.
• Resolve customer complaints professionally.
• Document customer interactions in the support system.
• Collaborate with team members to improve processes.

Conhecimentos

Fluency in Portuguese

Strong B2 English

Strong communication skills

Problem-solving skills

Empathy and patience

Descrição da oferta de emprego

Job Summary

We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone in Portuguese and English.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle product/service questions, order inquiries, returns, billing, and technical issues.
• Resolve customer complaints with professionalism and patience.
• Document customer interactions and maintain records in the support system (CRM).
• Escalate complex issues to the appropriate internal departments when necessary.
• Collaborate with other team members to improve processes and customer satisfaction.
• Stay updated on product knowledge, company policies, and customer support best practices.

Requirements

• Fluency in Portuguese EU native and strong B2 in English.
• Proven customer support experience or experience in a client-facing role.
• Strong communication and problem-solving skills.
• Empathy, patience, and the ability to stay calm under pressure.
• Comfortable working in a fast-paced environment.

What We Offer

• Competitive salary and performance bonuses.
• Remote work flexibility or relocation support if on-site.
• Paid training and development programs.
• Supportive, multicultural work environment.
• Opportunities for career growth and internal mobility.