People Operations Service Delivery Lead

Ferring Pharmaceuticals; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

A global healthcare company in Lisbon is seeking an experienced HR Operations Leader to oversee People Services. Candidates should have extensive HR experience, focusing on employee lifecycle management, process optimization, and team development. The ideal individual will possess strong leadership skills, be data-driven, and be comfortable with technology. Join us in making a significant impact on employee engagement and organizational success.

Serviços

Parental leave for all parents

Support on family building journey

Qualificações

• Mature HR professional with 7+ years of experience in HR operations.
• Extensive background in international environments with over 500 employees.
• Proven leadership and stakeholder management skills.

Responsabilidades

• Lead and develop a high-performing People Services team.
• Oversee end-to-end employee lifecycle services including payroll and onboarding.
• Drive process optimization and enhance employee experience.

Conhecimentos

Leadership skills

Stakeholder management

Organizational skills

Data analytics

Problem-solving skills

Tech-savvy

Formação académica

Bachelor’s degree in human resources or related field

Ferramentas

MS Office

Workday

ServiceNow

Descrição da oferta de emprego

Job Description

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Are you passionate about building and leading a high‑performance team and driving HR operational excellence? Do you thrive in a role that blends leadership, hands‑on execution and global collaboration?

Ferring+You

Reporting to Head of People Operations with dotted line to Local HR Head, you will play a pivotal role in building and leading our People Operations service delivery with a strong focus on employee experience and engagement. You will ensure the accuracy, compliance and efficiency across employee lifecycle, delivering consistent and high‑quality People Services.

As a key contributor, you will support the development and implementation of the Global People Operations strategy, organization and governance, by streamlining HR processes, leveraging technology, enhancing overall efficiency and delivering measurable business impact—while shaping the future of People Operations at Ferring.

Your day at Ferring

• Lead and develop a high‑performing People Services team within a Shared Services Center model.
• Oversee and manage overall end‑to‑end employee lifecycle services including payroll coordination, onboarding & off‑boarding, benefits administration, employment contracts and other documentation, relocation/mobility processes, following high quality standards in compliance with labour laws, data privacy and internal policies and audits preparation.
• Provide support for employee queries in alignment with company policies and local regulations and ensure readiness for audits.
• Ensure data integrity on HR systems and employee records management.
• Drive process optimization by identifying and implementing on‑going improvements to enhance efficiency and employee experience.
• Leverage HR technology, automation, and digital solutions to streamline operations, enhance workflows and boost overall efficiency and effectiveness.
• Plan, prepare and deliver HR communications relative to HR processes and programs.
• Engage HR and Business stakeholders to gather feedback, drive data‑informed process optimization and support operational change management.
• Collaborate cross‑functionally with HRBPs, Talent Acquisition, Payroll, Finance, Legal, Compliance teams and external vendors.
• Resolve complex issues and serve as an escalation point for operational challenges.
• Foster a culture of accountability, collaboration, service excellence and continuous learning.
• Develop, monitor performance metrics and plan resource allocation to ensure adequate coverage and adherence to SLA´s and improve service delivery.

Behind our innovation…There’s you

• Bachelor’s degree in human resources or related field.
• Mature HR professional, with 7+ years of experience in HR operations with proven track record leading SSC teams (strongly preferred).
• Extensive background in international environment, fast‑growing and dynamic multi‑country organizations with over 500 employees, where excellence in processes, technology, planning, and communication is essential for successful execution (mandatory).
• Proven leadership and stakeholder management skills with the ability to influence and communicate across different cultures and all levels of the organization.
• Excellent organizational skills with attention to detail and time management.
• Strategic thinker with a hands‑on approach able to balance vision with execution.
• Strong data analytics and problem‑solving skills.
• Tech savvy and innovation‑oriented, embracing digital tools and process automation.
• Comfortable working in a fast‑paced, matrixed environment.
• Strong knowledge of Portuguese labour framework, compensation, benefits management and other HR compliance requirements.
• Fluent in English; additional regional languages are a plus.
• Excellent skills in MS Office. Experience with Workday and ServiceNow will be valued.

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.

Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring.

Parental leave for both birthing and non‑birthing parents.

Extended support on family building journey.

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you

If our mission and your vision are aligned, please apply!

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Note to agencies: this search is being managed by Ferring’s Talent Acquisition team. Kindly do not send us spontaneous profiles.

Location: Ferring Service Center Portugal