People Operations Advisor

Maersk; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global logistics company is seeking a People Advisor in Lisbon to manage HR-related queries and enhance employee experience across multiple countries including Portugal, Spain, and France. The ideal candidate will have a degree in Human Resources, experience in HR or customer service, and strong communication skills. If you're passionate about employee experience, this role offers an exciting opportunity to be part of a diverse and inclusive team.

Qualificações

• Experience in HR role or customer-facing service.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of local labor regulations is advantageous.

Responsabilidades

• Solve HR-related queries of employees in multiple countries.
• Own and resolve inquiries about HR policies and procedures.
• Support onboarding and offboarding processes.

Conhecimentos

Customer-oriented

Communication skills

Problem-solving

Attention to detail

Fluency in English

Knowledge of HR concepts

Formação académica

Degree in Human Resources or similar

Ferramentas

Workday

Descrição da oferta de emprego

At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen. That is why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers.

The HR organization of the Future will work across brands, geographies, and cultures to support one global Maersk. By joining our regional team for Europe early on, you have a unique opportunity to influence the vision and delivery of the People Partnering Organization.

What we offer

The People Partnering Organization is a truly international HR support center where you will have a unique opportunity to stretch your capabilities by learning from, sparring with and building long-lasting relationships with professional colleagues from all over the world. By joining Maersk, you will become part of the global team of the company that moves 20% of global trade every day, all the way, where one of our core values is Our Employees. We value diversity and see it as a strength in building high-performance teams across brands, cultures and locations.

In this role you will act as first point of contact for employees across APMM Brands and take ownership of managing each HR related query to conclusion in order to deliver an outstanding employee experience.

Key responsibilities

Your role as a People Advisor will be to solve the HR-related queries of our employees and managers in Portugal, Spain, France and Maghreb cluster, and ensure their interaction with HR results in a great experience.

For this you will:

• Own to resolution people’s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle
• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy and timeliness

We are looking for

Saying that you should be customer-oriented is an understatement: we need you to be passionate about employee experience. You have high energy and drive and efficiently manage the resolution of every employee query.

As for the skillset and experience, we are looking for:

• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
• One-two years’ experience in an HR role; you could also have several years experience in a customer-facing service role and an interest in pursuing a career in HR.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• A drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Closure orientation
• Low tolerance for delays and deviations
• Ability to work in virtual teams
• Knowledge of local legal labor regulations
• Experience working with HR systems, preferably Workday, would be an asset
• Fluency in English both written and verbal communication is a must. Spanish would be a plus.

If you have been reading so far, we’re glad to see you are interested. If you could see yourself in this role and are keen to be part of the journey to delivery a world-class People Advisory services at Maersk, we look forward to hearing from you!

Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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