Payment Services Representative

Sovos Latinoamérica; Porto; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bi-Weekly Meeting Free Days

Mentoring Programs

Training and development programs

Resumo da oferta

Sovos is seeking a Payment Services Representative to join the Payment Services Team in Porto, Portugal. You will manage client money, allocate payments, perform reconciliations and address internal queries with clear communication.

Candidates should have 1+ years of office work experience, strong Excel skills, excellent customer service, and the ability to meet deadlines while handling confidential information.

Qualificações

• 1+ years of office work experience preferred.
• Excellent customer service skills.
• Stakeholder management experience.
• Proficiency in Excel (mandatory) and other MS Office products.
• Excellent communication and customer service skills with internal and external customers.
• High attention to detail.
• Demonstrated ability to meet deadlines and work in a structured environment.
• Ability to handle confidential and sensitive information with discretion.

Responsabilidades

• Accurately record all transactions made on behalf of clients.
• Ensure all payments are accurate and processed within strict deadlines.
• Reconciling multicurrency bank accounts to internal records.
• Ensure process documentation is kept up to date.
• Identify, prioritize, and resolve issues with internal departments for timely solutions.
• Collaborate with Managed Services Teams to meet deadlines.
• Maintain goals and key measures aligned with client outcomes.
• Adhere to internal policies and applicable tax authorities.

Conhecimentos

Excel

Customer service

Stakeholder mgmt

Communication

Attention to detail

Time management

Confidentiality

Ferramentas

MS Office

Descrição da oferta de emprego

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You’ll Do

Working as part of the Payment Services Team, the Payment Services Representative is responsible for managing client money, allocating payments, reconciliations and dealing with internal queries. The Payment Services Representative is expected to liaise and clearly communicate with Managed Services Teams to ensure accurate timely payments are completed.

• Accurately record all transactions made on behalf of clients
• Ensure all payments are accurate and processed within strict deadlines
• Reconcile multicurrency bank accounts to internal records
• Ensure process documentation is kept up to date
• Identify, prioritize, and resolve issues; coordinate with appropriate internal departments to provide timely response and solutions
• Efficiently collaborate with the Managed Services Teams and other departments to ensure all deadlines are being met
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Ensure compliance with applicable taxing authorities and client-specified procedures by adhering to internal policies and procedures
• Ensures internal policies and procedures are adhered to, based on established guidelines
• Acts with integrity and demonstrates ethical behaviour in all matters with all stakeholders
• Perform other duties and special projects as assigned

What We Need From You

• 1+ years of office work experience preferred and previous experience in accounting or finance is a strong plus
• Able to demonstrate excellent customer service skills
• Stakeholder management experience
• Proficiency in Excel (mandatory) and other MS Office products
• Excellent communication and customer service skills in dealing with internal and external customers
• High attention to detail
• Demonstrated ability to meet deadlines and work in a structured environment
• Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• An opportunity to work with a global team
• Bi-Weekly Meeting Free Days!
• Mentoring Programs
• Globally recognised Training and Development programs
• Benefits

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.

For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.