Payment Services Representative

Sovos Latinoamérica; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bi-Weekly Meeting Free Days

Mentoring Programs

Global Training & Development programs

Benefits

Resumo da oferta

Sovos is seeking a Payment Services Representative in Lisbon to manage client money, allocate payments, and perform reconciliations. The role involves liaising with Managed Services Teams to ensure accurate and timely payments while maintaining strict controls and documentation.

Ideal candidates have 1+ years in an office role, strong Excel skills, and excellent communication with internal and external stakeholders. This position is office-based in Lisbon with a focus on accuracy and compliance.

Qualificações

• 1+ years of office work experience preferred; accounting or finance background is a plus.

Responsabilidades

• Accurately record all transactions for clients.
• Ensure payments are accurate and processed within deadlines.
• Reconcile multicurrency bank accounts to internal records.
• Maintain up-to-date process documentation.
• Identify and resolve issues; coordinate with internal departments for timely responses.
• Collaborate with Managed Services Teams to meet deadlines.
• Monitor goals and KPIs to align with client outcomes.
• Ensure compliance with taxing authorities and internal procedures.
• Uphold integrity and ethical standards in all interactions.
• Perform other duties and special projects as assigned.

Conhecimentos

Customer service

Stakeholder management

Attention to detail

Meeting deadlines

Discretion

Ferramentas

Excel

Descrição da oferta de emprego

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

Work You’ll Do

Working as part of the Payment Services Team, the Payment Services Representative is responsible for managing client money, allocating payments, reconciliations and dealing with internal queries. The Payment Services Representative is expected to liaise and clearly communicate with Managed Services Teams to ensure accurate timely payments are completed.

What are my responsibilities going to be, more specifically?

• Accurately record all transactions made on behalf of clients
• Ensure all payments are accurate and processed within strict deadlines
• Reconcile multicurrency bank accounts to internal records
• Ensure process documentation is kept up to date
• Identify, prioritize, and resolve issues; coordinate with appropriate internal departments to provide timely response and solutions
• Efficiently collaborate with the Managed Services Teams and other departments to ensure all deadlines are being met
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Ensure compliance with applicable taxing authorities and client-specified procedures by adhering to internal policies and procedures
• Ensures internal policies and procedures are adhered to, based on established guidelines
• Acts with integrity and demonstrates ethical behaviour in all matters with all stakeholders
• Perform other duties and special projects as assigned

What We Need From You

• 1+ years of office work experience preferred and previous experience in accounting or finance is a strong plus
• Able to demonstrate excellent customer service skills
• Stakeholder management experience
• Proficiency in Excel (mandatory) and other MS Office products
• Excellent communication and customer service skills in dealing with internal and external customers
• High attention to detail
• Demonstrated ability to meet deadlines and work in a structured environment
• Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• An opportunity to work with a global team
• Bi-Weekly Meeting Free Days!
• Mentoring Programs
• Globally recognised Training and Development programs
• Benefits

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.