Payment Account Specialist (C2 Spanish or Catalan) -1000 welcome bonus

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global payment solutions provider is seeking a Payment Account Specialist in Lisbon to support Spanish and Catalan customers through phone, email, and chat. Candidates should be fluent in Spanish or Catalan and have experience in customer support. The role involves providing expert assistance on transactions and troubleshooting technical issues. The position offers a competitive salary, welcome bonus, and health insurance from Day 1.

Serviços

Welcome bonus: 1,000

Health insurance from Day 1

Career growth opportunities

Diverse team environment

Qualificações

• C2 Spanish or Catalan speaker + C1 English proficiency.
• EU nationality or valid Portuguese residence permit required.
• Customer support experience in a call center is a must.

Responsabilidades

• Assist Spanish or Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions.
• Troubleshoot technical issues and escalate complex cases.

Conhecimentos

C2 Spanish speaker

C2 Catalan speaker

C1 English proficiency

Customer support experience

Strong communication skills

Problem-solving skills

Multitasking ability

Descrição da oferta de emprego

Overview

Payment Account Specialist for the Spanish and Catalan market. We are part of a global payment solutions team in Lisbon. 6-month renewable contract. Start date: March 27, 2025. Welcome bonus: 1,000. Health insurance from Day 1.

Responsibilities

• Assist Spanish or Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon. Candidates must be local.
• Monday to Sunday - 24/7 rotative shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off.

Mandatory Requirements

• C2 Spanish or Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total compensation: approx. 1,098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry
• Work with a diverse and supportive team

If you are interested, send your CV!

Required Skills

Chat, Customer Experience, Spanish, Customer Support, Salary, Compensation, Account Management, Insurance, Security, Records, Email, English, Communication, Management