OT Service Design Specialist

Vestas American Wind Technology; Leça do Balio; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Vestas is seeking a Service Design professional to join the Plant, Cyber & Digital Operations team. You will design OT services, govern run models, and ensure security/compliance across multi-region wind energy operations.

The role emphasizes collaboration with architecture, engineering, cybersecurity, and plant stakeholders, plus driving continuous improvement and documentation excellence in a hybrid, travel‑inclusive environment.

Qualifications

• 3+ years in service design or OT/IT operations in manufacturing.
• Experience scaling services to multi-region operations.
• Deep understanding of OT environments and their IT/digital interfaces.
• Fluency in English (written and spoken).

Responsibilities

• OT Service Design: design operational processes and governance for new OT services.
• Service Blueprinting & Documentation: develop service blueprints, operating models, and processes.
• Requirements & Stakeholder Alignment: facilitate workshops with architecture, engineering, cybersecurity, and business teams.
• Operational Readiness & Transition: define run model and ensure smooth go-live and handover.
• Security & Compliance Integration: embed cybersecurity and OT standards into service designs.
• Continuous Improvement & Service Optimization: identify opportunities to improve performance, cost, resilience, and CX.
• Design Governance Support: align designs with portfolio strategy and support reviews.

Skills

Service design

OT environments

ITIL concepts

Stakeholder facilitation

Operational mindset

Documentation excellence

Structured problem solving

Collaboration

Change management

Communication

Education

Bachelor's or Master's in engineering

Job description

Wind, it means the world to us. What does it mean to you?

Service > Global Service Operations > Plant, Cyber & Digital Operations

The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data-driven performance insights, and supports automation and continuous improvement.

Responsibilities

• OT Service Design: Design of operational processes and governance for new OT services and for major changes to existing services, from concept and definition through documentation, validation, and operational readiness
• Service Blueprinting & Documentation: Develop and maintain service blueprints, operating models, RACI matrices, and service process flows, ensuring services are well‑defined, supportable, and value‑driven
• Requirements & Stakeholder Alignment: Facilitate workshops and working sessions with architecture, engineering, cybersecurity, operations and business stakeholders to gather, refine, and align operational requirements
• Operational Readiness & Transition: Define the run model for each service (roles, processes, tooling, data flows, SLAs/OLAs) and work closely with Service Delivery and Transition teams to ensure smooth go‑live and handover
• Security & Compliance Integration: Ensure cybersecurity, compliance and risk considerations embedded into service designs in collaboration with cybersecurity experts and aligned with applicable OT standards
• Continuous Improvement & Service Optimization: Identify opportunities to improve performance, cost efficiency, resilience, and customer experience, including the application of automation and AI where applicable
• Design Governance Support: Align service designs with the service portfolio strategy set by the Service Design Owner and support design reviews, trade‑off decisions, and lifecycle planning

Qualifications

• Education: Bachelor's or master's degree in engineering, Information Technology, Automation, Operations Management, or a related field
• Experience: 3+ years of experience in service design, service management, OT/IT operations, or systems engineering within industrial or manufacturing environments
• Demonstrated experience creating services that scale into large, multi-region operations
• Domain Knowledge: Deep understanding of OT environments, industrial systems, and their interaction with IT and digital platforms
• Practical knowledge of ITIL‑aligned service management concepts and service lifecycle models
• Fluency in English (written and spoken)

Competencies

• Service & Systems Thinking: Ability to design services holistically, considering people, processes, technology, data, risk, and lifecycle impacts
• Stakeholder Facilitation & Alignment: Effective facilitation and communication skills, capable of aligning diverse stakeholders and resolving cross-domain design conflicts
• Operational Mindset: Deep understanding of "design for run," ensuring services are realistic to operate, support, and scale in OT environments
• Structured & Structured Problem Solving: Ability to translate complex business and technical requirements into clear, structured service designs and documentation
• Collaboration & Teamwork: Effective collaboration with cybersecurity, architecture, engineering, service delivery, and plant teams
• Change & Improvement Orientation: Focused on identifying improvement and modernization opportunities, including the use of automation and emerging technologies
• Communication & Documentation Excellence
• Ability to produce clear, concise, and actionable service design artifacts and explain design decisions to both technical and non‑technical audiences

What we offer

We offer an exciting job in an international environment. You'll be working in a fast‑growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.

Additional Information

This is a hybrid position based in Madrid, Spain or Porto, Portugal; and requires up to 20 days of travel per year.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Please note: We reserve the right to amend or withdraw this job posting at any time.