Ops Quality & Process Specialist — Hybrid & Growth

FedEx Group; Leça do Balio; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and onboarding

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Extensive learning resources

Resumo da oferta

FedEx is seeking an Ops Service, Quality and Process Associate / Specialist / Snr. Specialist to join the European Global Trade Service team. You will drive root-cause analysis and lead quality initiatives for customs clearance, collaborating with operations, planning and compliance to improve service delivery.

Ideal candidates possess strong problem-solving, IT affinity, and excellent communication. A university degree is required and PM certification is preferred.

Qualificações

• Solid problem-solving and analytical skills with IT affinity.
• Proactive approach and ability to influence change.
• Process and methodological thinking for improvements.
• Excellent communication across all levels of the organization.
• Strong planning, organizing and attention to detail.
• Experience across operational fields, especially customs clearance.
• Strong coordination and leadership to drive projects.
• University degree required.
• PM certification preferred (e.g. PRINCE2, PMP).

Responsabilidades

• Root cause analysis using dashboards and data queries.
• Lead quality and process improvement initiatives to support customs clearance objectives.
• Collaborate with local operations and Planning, Compliance, Regulatory teams to enhance service.
• Ensure alignment with quality objectives and standards.
• Support cross-region programs/projects with multiple departments.

Conhecimentos

Problem solving

Analytical skills

IT affinity

Proactivity

Process thinking

Communication skills

Planning & organizing

Coordination

Leadership

University degree

PM certification

Formação académica

University degree

Ferramentas

PM certification (preferred)

Descrição da oferta de emprego

FedEx is seeking an Ops Service, Quality and Process Associate / Specialist / Snr. Specialist to join the European Global Trade Service team. You will drive root-cause analysis and lead quality initiatives for customs clearance, collaborating with operations, planning and compliance to improve service delivery.

Ideal candidates possess strong problem-solving, IT affinity, and excellent communication. A university degree is required and PM certification is preferred.