Operations Engineer

Jobtailor; Porto; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an experienced Technical Product Operations / Platform Operations professional to manage and maintain global demo environments (TeamViewer ONE and DEX). You will troubleshoot issues, drive automation, and ensure consistency across regional demos while collaborating with Site Reliability, Solutions Engineering, and Product teams.

The role focuses on automation, monitoring, and scalable operations with a strong emphasis on cross-functional coordination for releases and new

Qualificações

• Strong background in cloud infrastructure (AWS, Azure, or GCP), SaaS operations, or IT systems administration.
• Experience with APIs, integrations, monitoring tools, endpoint technologies, or DEX solutions preferred.
• Understanding of modern cloud applications and software architectures.
• Experience with automation and Infrastructure-as-Code tools such as Terraform, Python, PowerShell, Bash, or similar technologies.
• Strong troubleshooting and problem-solving skills.
• Experience implementing scalable operational processes and monitoring solutions.
• 3–5+ years in Technical Product Operations, Platform Operations, Systems Engineering, Site Reliability Engineering (SRE), Solutions Engineering Operations, or a similar technical role.
• Experience supporting a global technical organization is preferred.

Responsabilidades

• Manage and maintain TeamViewer ONE and DEX demo environments
• Troubleshoot environment issues and drive continuous improvements
• Maintain consistency across global demo environments
• Administer demo automation platforms
• Manage content updates, integrations, platform configuration, and user access
• Collaborate with Site Reliability team on automated processes for environment provisioning, data refreshes, and configuration management
• Implement monitoring and alerting to proactively identify issues
• Monitor adoption, usage, and performance metrics across demo platforms
• Gather feedback from Solutions Engineering, SMEs, Solutions Architects, and Product teams
• Identify opportunities to improve environment scalability and operational efficiency
• Coordinate demo requirements and priorities with Product, Engineering, Product Marketing, SMEs, and Solutions Architects
• Support enablement activities for major releases and new capabilities
• Share updates and best practices with the global Solutions Engineering organization

Conhecimentos

Cloud infrastructure

SaaS operations

IT systems administration

APIs & integrations

Monitoring tools

Automation / IaC (Terraform, Python, P

Ferramentas

Terraform

Python

PowerShell

Bash

Descrição da oferta de emprego

Responsibilities

• Manage and maintain TeamViewer ONE and DEX demo environments
• Troubleshoot environment issues and drive continuous improvements
• Maintain consistency across global demo environments
• Administer demo automation platforms
• Manage content updates, integrations, platform configuration, and user access
• Collaborate with Site Reliability team on automated processes for environment provisioning, data refreshes, and configuration management
• Implement monitoring and alerting to proactively identify issues
• Monitor adoption, usage, and performance metrics across demo platforms
• Gather feedback from Solutions Engineering, SMEs, Solutions Architects, and Product teams
• Identify opportunities to improve environment scalability and operational efficiency
• Coordinate demo requirements and priorities with Product, Engineering, Product Marketing, SMEs, and Solutions Architects
• Support enablement activities for major releases and new capabilities
• Share updates and best practices with the global Solutions Engineering organization

Requirements

• Strong background in cloud infrastructure (AWS, Azure, or GCP), SaaS operations, or IT systems administration
• Experience with APIs, integrations, monitoring tools, endpoint technologies, or Digital Employee Experience (DEX) solutions preferred
• Understanding of modern cloud applications and software architectures
• Experience with automation and Infrastructure-as-Code tools such as Terraform, Python, PowerShell, Bash, or similar technologies
• Strong troubleshooting and problem-solving skills
• Experience implementing scalable operational processes and monitoring solutions
• 3–5+ years in Technical Product Operations, Platform Operations, Systems Engineering, Site Reliability Engineering (SRE), Solutions Engineering Operations, or a similar technical role
• Experience supporting a global technical organization is preferred

Core Competencies

Demonstrates expertise in managing cloud infrastructure and SaaS operations, with a strong focus on automation, monitoring, and troubleshooting to enhance operational efficiency. Proven ability to collaborate across teams and support global technical organizations in delivering scalable solutions.