Operations Customer Expert (Irısh Market) - Relocation Provided

FH Collective Academy; Coimbra; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading digital banking provider in Lisbon is hiring Operations Customer Experts to support customer queries efficiently. Ideal candidates will have C1/C2 English and a minimum of 12 months in Customer Service or BFSI in Ireland. This role offers a competitive salary with performance bonuses and a comprehensive relocation package including housing options. The position promotes growth in a dynamic, multicultural environment.

Serviços

Private health & dental insurance

Career development opportunities

Social and cultural activities in Lisbon

Language courses & e-learning

Qualificações

• C1/C2 English proficiency is mandatory.
• Minimum 12 months in Customer Service or BFSI.
• Professional BFSI experience in Ireland required.

Responsabilidades

• Handle customer queries with empathy and efficiency.
• Provide first-contact resolution wherever possible.
• Manage complex cases including disputes and fraud investigations.
• Assist vulnerable customers and escalate where necessary.
• Document all interactions in CRM systems.
• Provide feedback to improve customer experience.

Conhecimentos

Strong communication and empathy skills

Confidence in decision-making

Adaptability to new tools and processes

Resilience and problem-solving skills

Problem-solving skills

Ferramentas

Slack

GSuite

CRM

Descrição da oferta de emprego

Location: Lisbon, Portugal

Contract: Full-time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Your Responsibilities

• Handle customer queries via phone, chat, and email with empathy and efficiency
• Provide first-contact resolution wherever possible
• Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
• Identify and assist vulnerable customers, escalating where necessary
• Document all interactions accurately in CRM systems
• Share feedback to improve training, processes, and customer experience
  
  
  

Mandatory Requirements

• C1/C2 English
• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
• At least 1 year of professional BFSI experience in Ireland
  
  
  

(Applications not meeting these requirements cannot be considered)

What Were Looking For

• Strong communication and empathy skills
• Confidence in decision-making, especially on complex cases
• Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
• Team player with resilience and problem-solving skills
  
  
  

Compensation & Benefits

• Without apartment: 2,012 gross/month + up to 300 performance bonus
• With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
  
  
  

Relocation Package:

• Company-provided apartment (utilities & cleaning included) OR housing allowance
• One-time relocation payment after probation
• Travel expenses to home country once per year Full legal & administrative support (NIF, social security, housing, etc.)
  
  
  

Other Perks:

• Private health & dental insurance (after contract signature)
• Career development & internal mobility opportunities
• Social, cultural, and sports activities in Lisbon
• Language courses & e-learning
  
  
  

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!