Operations Customer Expert Irish English Market | Lisbon, Portugal

Cross Border Talents; Braga; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading digital bank in Lisbon is seeking an Operations Customer Expert to support Irish English-speaking clients. This role involves managing inquiries and resolving issues while ensuring high customer satisfaction. Applicants should have at least 12 months of relevant experience, excellent English skills, and a strong understanding of Irish culture. The position offers a 12-month contract with opportunities for permanence, comprehensive training, and excellent benefits.

Serviços

Private health & dental insurance

Meal allowance

22 vacation days + public holidays

Full relocation and accommodation support

Qualificações

• Minimum 12 months experience supporting Irish English-speaking customers in banking or payments.
• Experience with complaints, fraud, and disputes is preferable.
• Excellent English (C1+) is required.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Manage complex cases and support fraud investigations.
• Ensure a high-quality experience for every customer.

Conhecimentos

Customer support experience

Fraud investigation knowledge

Strong understanding of Irish culture

Proactive and empathetic approach

Excellent English communication

Descrição da oferta de emprego

About the Role

Join one of the UKs most innovative digital banks in sunny Lisbon! Deliver exceptional support to Irish English-speaking clients while growing your career in a fast-paced, tech-driven environment.

As an Operations Customer Expert, you’ll handle customer inquiries via phone, email, and chat, resolving issues efficiently and empathetically. You’ll manage complex cases, support fraud investigations, handle disputes, and escalate when needed, ensuring a high-quality experience for every customer.

What Were Looking For

• Minimum 12 months experience supporting Irish English-speaking customers in banking or payments
• Experience with complaints, fraud, and disputes (Mastercard/Visa knowledge a plus)
• Excellent English (C1+) with strong understanding of Irish culture
• Proactive, empathetic, and solution-oriented

Training & Onboarding

• 12 days of paid, comprehensive training covering product knowledge, tools, and real-world scenarios
• Successful completion leads to a formal employment contract

Working Conditions & Benefits

• Onsite in Lisbon, 40h/week, flexible rotating shifts covering 24/7
• 12-month initial contract with excellent potential for permanent employment
• Private health & dental insurance from day one
• Meal allowance, holiday & Christmas bonuses
• 22 vacation days + Portuguese public holidays
• Full relocation and accommodation support included

Why Lisbon?

Work where the sun shines most days, enjoy stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle.

Bring your Irish market experience to an international stage and thrive in Lisbon. Apply now!

Contact: [e-mail]
LinkedIn: Vishaya R. Doerga