Operations & Admin Assistant - Re-entry Opportunity

Maze Impact SA.; Portugal; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A growing EdTech company in Portugal is seeking an Operations & Admin Assistant to support day-to-day operations and enhance the learner experience. This full-time position is ideal for organized, detail-oriented individuals with strong English communication skills and proven Excel proficiency. The role offers a remote-first work environment and a salary of up to £1,500/month gross.

Qualificações

• Able to thrive in a fast‑paced startup environment.
• Detail-oriented and reliable.
• Willingness to learn new tools and systems.

Responsabilidades

• Support day‑to‑day operations and assist internal teams.
• Resolve learner and coach tickets with a high standard of service.
• Track learner engagement and gather feedback.

Conhecimentos

Organised

Strong communication skills in English

Familiarity with back‑end systems

Data analysis in Excel

Problem‑solving skills

Ferramentas

Excel

Google Sheets

HubSpot

Power BI

Descrição da oferta de emprego

Operations & Admin Assistant - Re-entry Opportunity

Re-entry Role for Professionals with a Background in Customer Service

We’re looking for an organised, detail-oriented Operations & Admin Assistant to join Chatterbox. This is an excellent opportunity for someone looking to re-enter the workforce after a career break who wants hands‑on experience in operations, customer support, and process management within a fast‑paced, mission‑driven EdTech company.

In this role, you’ll support our day‑to‑day operations, helping onboard learners, managing administrative tasks, and assisting internal teams. You’ll play a key role in ensuring that our learners and coaches have a smooth, seamless experience, contributing directly to the impact of our mission.

You’ll quickly take ownership of the Help Desk function, resolving learner and coach tickets with a high standard of customer service. This includes updating and managing our back‑end learning platform and clearly communicating issues with screenshots and explanations to help educate users and prevent repeat queries.

You’ll also use Excel and other tools to assist in analysing learning trends and preparing monthly updates and reports for customers. Experience with databases, formulas, pivot tables, and charts is highly desirable.

As Chatterbox is a small, fast‑paced team, you should be comfortable adapting quickly, wearing multiple hats, and responding to the changing needs of the business.

Key Responsibilities

Help Desk & Customer Support

• Serve as the first point of contact for urgent learner or coach issues, including cancellations, technical problems, or questions.
• Escalate technical issues internally as needed.
• Monitor recurring issues and recommend improvements to processes.

Learner Support & Administration

• Perform back‑end administrative tasks to onboard new learners and update existing accounts.
• Track learner engagement and gather feedback to inform improvements.
• Monitor dashboards and create simple updates to share internally and externally.
• Assist in collecting feedback to enhance the learner experience.

Dashboard Monitoring & Escalation

• Monitor operational dashboards to identify trends or issues.
• Escalate platform issues internally to the relevant teams.

General Administrative Support

• Schedule meetings and manage calendars for leadership.
• Maintain accurate internal records and databases.
• Support special projects assigned by the leadership team.

Key Metrics for Success

• Keeping records and data accurate and up to date.
• Resolving urgent learner or coach issues quickly and effectively.
• Collaborating smoothly with internal teams and external stakeholders.
• Helping create a positive, seamless experience for learners and coaches.

What We’re Looking For

Essential:

• Able to thrive in a fast‑paced startup environment.
• Organised, reliable, and detail‑oriented.
• Strong communication skills in English (written and verbal).
• Familiarity with back‑end systems and platforms.
• Experience analysing data in Excel, including the use of formulas, pivot tables, and charts.
• Comfortable learning new tools and systems.
• Good problem‑solving skills and proactive in asking questions.
• Enthusiastic about supporting a positive, mission‑driven organisation with social impact.

Nice to have:

• High proficiency in additional languages.
• Experience in administrative, support, or customer‑facing roles (internship or volunteer work counts).
• Experience working in a B2B SaaS business.
• Comfortable using tools like Google Sheets, Slack, Zoom, Teams, HubSpot, and Power BI.
• Interest in EdTech, language learning, or education.

Other Details

• Reports to: Customer Success Manager
• Works closely with: Customer Success, Product and Operations
• Location: Remote‑first (Europe time zone preferred)
• Employment type: Full‑time
• Compensation: Up to £1,500/month gross

Important: Please don’t use AI in your answers. If it’s detected, it will mean automatic disqualification. We really value short, clear, human‑written responses as they help us get to know you better!