Onboard Retail Manager – Mandarin-Speaking Leader

Harding+; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation

Meals included

Visas provided

In-house training

Central office support

Resumo da oferta

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead onboard teams, deliver exceptional guest service and drive sales on cruise ships. You will set the standard for excellence, coach staff, and ensure brand standards across all customer interactions.

You will plan training, coordinate events and private sales, manage store operations and HR tasks, and sustain a high-performing, commercially driven team at sea.

Qualificações

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

Responsabilidades

• Lead a team in creating an exceptional and memorable retail experience for guests on board
• Inspire the team to provide exceptional customer service while delivering sales and profit targets
• Set an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest standards both on the shop floor and in back office operations

Conhecimentos

Mandarin fluency

Team leadership

Sales targets

Customer service

Public speaking

HR processes

Descrição da oferta de emprego

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead onboard teams, deliver exceptional guest service and drive sales on cruise ships. You will set the standard for excellence, coach staff, and ensure brand standards across all customer interactions.

You will plan training, coordinate events and private sales, manage store operations and HR tasks, and sustain a high-performing, commercially driven team at sea.