Oferta: Customer Care Agent (m/f) - German Full-Time

GET JOB LTD; Lisboa; Presencial; EUR 18 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life insurance

Health insurance

Career plan

Permanent employment

Resumo da oferta

Fujitsu in Lisbon is seeking a fluent German and English speaking Customer Care Agent (m/f) to join our Call Center / Help Desk. You will perform customer service functions, respond to inquiries, and troubleshoot issues while maintaining professional communication with clients.

Collaboration with teammates and cross‑functional teams is essential to meet service goals. The role requires strong communication skills, teamwork, and the ability to handle various tasks while providing excellent

Qualificações

• Fluent in German and English, both written and spoken.
• Strong communication, active listening, and problem-solving abilities.
• Ability to work well in a team and across functions.

Responsabilidades

• Perform customer service functions, responding to inquiries and troubleshooting issues.
• Maintain professional communication with clients, ensuring satisfaction and resolution.
• Collaborate with teammates and cross‑functional teams to achieve service goals.
• Demonstrate adaptability and ability to handle multiple tasks efficiently.

Conhecimentos

Fluent German

Fluent English

Communication skills

Teamwork

Descrição da oferta de emprego

Customer Care Agent (m/f) - German Full-Time

Ref: 6100558

Posted: 2-12-2024

Location: Lisboa

Department: Call Center / Help Desk

Company: Fujitsu

We are looking for a fluent German and English speaker to join our Call Center / Help Desk team in Lisbon. The role requires strong communication skills, teamwork, and the ability to handle various tasks while providing excellent customer support.

• Perform customer service functions, responding to inquiries and troubleshooting issues.
• Maintain professional communication with clients, ensuring satisfaction and resolution.
• Collaborate with teammates and cross‑functional teams to achieve service goals.
• Demonstrate adaptability and ability to perform multiple tasks efficiently.
• Be available from 5:00 AM to 9:00 PM Monday–Saturday or 24/7 as required.

Working conditions: On‑site at Colombo Towers. Hours are either 5 AM–9 PM Monday–Saturday or continuous 24/7 coverage.

Compensation & Benefits: Career plan, life and health insurance from day one (extendable to household), and opportunity for permanent employment.