Norwegian Customer Support & Reactivation – Lisbon

CloserHire; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

22 days paid annual leave + Portuguese

Training compensation (6 days, 8 hours

Modern office in Lisbon

International and multicultural team

Resumo da oferta

CloserHire is partnering with a leading global customer experience provider to recruit Norwegian-speaking Customer Support & Reactivation Specialists for an on-site role in Lisbon. In this position, you will support a fast-growing subscription-based service, helping customers manage their accounts, improve their experience, and re-engage with the service.

You will handle outbound calls, emails and chats, reactivate dormant customers, manage subscriptions, and provide product information to

Qualificações

• Fluent Norwegian (C1/C2) with good English.
• Experience in customer support, sales, or contact center environments is an advantage.
• Strong communication and persuasion skills for outbound calls.
• Customer-focused mindset with problem-solving abilities.

Responsabilidades

• Support customers via outbound calls, email, and chat, ensuring a professional and engaging experience.
• Contact former or inactive customers to understand their needs and encourage reactivation.
• Assist with subscription management, including plans, deliveries, and account updates.
• Provide clear and helpful information about products and services.
• Identify customer concerns and offer suitable solutions to improve their experience.
• Ensure accurate communication and maintain high service quality standards.
• Contribute to customer retention and overall satisfaction.

Conhecimentos

Norwegian language (C1/C2)

English (good)

Outbound communication

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit Norwegian-speaking Customer Support & Reactivation Specialists for an on-site role in Lisbon. In this position, you will support a fast-growing subscription-based service, helping customers manage their accounts, improve their experience, and re-engage with the service.

You will handle outbound calls, emails and chats, reactivate dormant customers, manage subscriptions, and provide product information to