Night Auditor

Accor; Loulé; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

A leading hospitality group in Loulé, Portugal is looking for a Night Auditor. You will ensure high service standards, maintain accuracy in front office operations, and provide personalized service to guests. The ideal candidate has strong interpersonal skills, flexible availability, and experience in customer service. Benefits include discounts at various hotel properties.

Serviços

Complimentary upgrades

Discounted stays at Accor, Fairmont, and Raffles properties

Special discounts on dining and wellness services

Qualificações

• Capable of handling multiple tasks in a changing environment.
• Prior experience in hotels or customer service is an asset.
• Professional appearance and presentation at all times.

Responsabilidades

• Ensure service standards are adhered to in interactions.
• Balance and audit front office postings.
• Prepare daily management reports as directed.

Conhecimentos

Proficient in English (spoken & written)

Excellent written and verbal communication

Self-motivated and organized

Ability to handle cash accurately

Formação académica

High school diploma

University or college degree

Ferramentas

Word

Excel

Email

Descrição da oferta de emprego

Company Description

Victoria Golf Resort & Spa Managed by Accor
Accor will transition the property to a Fairmont brand, preserving its golf facilities and natural surroundings while integrating Fairmont’s signature brand markers and local culture. The hotel will become the heart of the community and destination.

Job Description

Night Auditor M/F/X

As a Night Auditor you are a true ambassador of the Victoria experience: with a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities

• Ensure that all service standards and operational procedures are adhered to in all interactions with guests and colleagues.
• Provide prompt, attentive service directly to guests or colleagues, using guests’ names.
• Master front office and royal service policies, procedures, and operations; use training and knowledge to maintain accuracy.
• Review reservations and guest preferences to ensure standards are met.
• Maintain a perpetual presence at the reception desk during the shift.
• Follow the hotel’s telephone etiquette standards for internal and external calls.
• Observe and respond to guests approaching the reception desk.
• Enthusiastically promote hotel services, providing detailed information to guests and visitors.
• Identify guest preferences, act on them, and update colleagues on guest profiles.
• Anticipate guest needs and requests, actively engaging guests.
• Balance and audit front office postings and settlements.
• Verify all departments have posted revenues.
• Reconcile the hotel’s food and beverage POS with the PMS, recording and adjusting entries as needed.
• Reconcile all miscellaneous revenue sources to the PMS (telephone, garage, movies, laundry, etc.).
• Confirm room revenue and applicable taxes are recorded.
• Reconcile accounts receivable balance against the guest ledger for the current day.
• Prepare daily management reports as directed by management.
• Update front office system per established guidelines.
• Prepare the cash "Deposit per Audit" report and reconcile net cash.
• Complete system backups as required.
• Review front desk rebate allowances to verify approvals and prepare daily operations package for the GM and Financial Controller.
• Organize night audit work for the Income Auditor; report any issues daily.
• Maintain professionalism reflecting Fairmont standards.
• Work safely, prudently, and in an organized manner.
• Work a flexible schedule to fulfill responsibilities.
• Complete audits promptly to avoid hindering the next business day.
• Follow all local and corporate policies related to Night Audit.

Qualifications

• Proficient in English (spoken & written).
• Capable of handling multiple tasks in an intense, changing environment while staying calm.
• Flexible with 24‑hour, 7‑day operations.
• Excellent written and verbal communication and guest interpersonal skills.
• Self‑motivated, organized, and able to take initiative.
• Prior experience in hotels or customer service is an asset.
• Ability to handle cash accurately.
• Professional appearance and presentation at all times.
• Computer literacy: Word, Excel, and e‑mail.
• High school diploma required; university or college degree is an asset.
• Preferred experience in a similar role.

Additional Information

Our Values

• Respect – we value the needs, ideas, and individuality of others, treating everyone with fairness and dignity.
• Belonging – we celebrate differences, support one another, and stand together.
• Integrity – we build trust through mutual respect and authenticity.
• Empowerment – we take initiative and anticipate moments that create unforgettable experiences.
• Excellence – we build genuine connections and cherish every opportunity to make those around us feel special.
• Diversity and Inclusion – we are committed to creating an inclusive environment where diverse talents thrive, welcoming candidates from all backgrounds.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont, and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team and rewarding hard work with exceptional benefits.