Network Technician

Welvaart; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology leader is seeking a Technical Support Engineer to provide advanced remote support for EV charging systems. The role involves troubleshooting, managing technical escalations, and collaborating with R&D teams. Ideal candidates have a background in Electrical Engineering or a related field, with experience in technical support, especially in the eMobility sector. This remote position is based in Portugal, offering flexibility and innovation-driven work.

Qualificações

• Several years of experience in technical support or customer-facing engineering roles, ideally in the eMobility industry.
• Strong understanding of charging standards and communication protocols (Type 2, CCS, OCPP).

Responsabilidades

• Provide advanced remote technical support and perform root cause analysis for EV charging systems.
• Support system integration between chargers, vehicles, and backend systems.
• Manage technical escalations with thorough documentation.
• Work closely with product and R&D teams for product improvements.
• Deliver coaching and feedback to frontline support teams.

Conhecimentos

Electronics knowledge

IT systems expertise

Problem-solving skills

Fluent English

Formação académica

Degree in Electrical Engineering or related field

Technical apprenticeship with hands-on experience

Descrição da oferta de emprego

Overview

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing eMobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen first-contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or customer-facing engineering roles, ideally within the EV charging or eMobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent problem-solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands-on experience

Location & Availability

Remote in Portugal. This is a remote position.