(native Spanish) Chat Support Consultant, crypto (Remote)

SupportYourApp; Braga; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading support service provider in Portugal is seeking a Chat Support Consultant to deliver high-quality customer support in crypto trading. The role involves building relationships with customers and requiring proficiency in Spanish and English. This position offers a fully remote opportunity with a flexible schedule and various benefits. Applicants should have at least 6 months of relevant experience and a personal laptop with stable internet.

Serviços

Flexible schedule

Work from home

Paid intensive training

Good bonuses for referring friends

Work-life balance

Qualificações

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Personal laptop or computer with at least 8Gb of RAM and stable internet connection.

Responsabilidades

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive and long-lasting relationships with customers.
• Maintain up-to-date knowledge of the company's trading platform.

Conhecimentos

Native Spanish

Strong English proficiency (C1)

Strong analytical skills

Problem-solving skills

Positive attitude

Basic financial knowledge

CRM experience in Salesforce

Crypto industry knowledge

Descrição da oferta de emprego

Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build positive and long-lasting relationships with customers
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

• Native Spanish and strong English proficiency (minimum C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Strong analytical, logical thinking, and problem-solving skills
• Positive and responsible attitude
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.