Multichannel Video Streaming Support Specialist

Cognizant; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

A global support services company located in Lisbon is seeking a Customer Support Representative to provide outstanding multi-channel support. Responsibilities include troubleshooting customer queries via various channels and documenting solutions. Candidates should have at least 12 months experience in customer service, proficiency in communication, and a proactive attitude. This role offers a pleasant work atmosphere, competitive salary, and opportunities for professional development.

Serviços

Pleasant working atmosphere

Professional development opportunities

Competitive salary

Qualificações

• At least 12 months of direct customer service experience required.
• Excellent native level communication skills.
• Openness to work flexible hours including evenings and weekends.

Responsabilidades

• Answer customer queries via phone, e-mail or chat.
• Troubleshoot customer problems and document actions taken.
• Provide general and technical support to customers.

Conhecimentos

Direct customer service experience

Good communication skills

Attention to detail

Ability to handle customer emotions

Descrição da oferta de emprego

A global support services company located in Lisbon is seeking a Customer Support Representative to provide outstanding multi-channel support. Responsibilities include troubleshooting customer queries via various channels and documenting solutions. Candidates should have at least 12 months experience in customer service, proficiency in communication, and a proactive attitude. This role offers a pleasant work atmosphere, competitive salary, and opportunities for professional development.