Multichannel Video Streaming Support Specialist

Cognizant; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A global service provider in Lisbon is seeking a Customer Support Agent to deliver exceptional support via multiple channels. The ideal candidate has at least 12 months in customer service, excellent communication skills, and a proactive attitude. You'll be part of a multicultural team, helping users troubleshoot product issues in a dynamic environment. The role includes career development opportunities and a competitive salary.

Serviços

Pleasant working atmosphere

Professional development opportunities

Competitive salary

Relocation allowance for international candidates

Qualificações

• At least 12 months of direct customer service experience required.
• Excellent native level written and spoken communication skills.
• Openness to work flexible hours.

Responsabilidades

• Answer customers queries via phone, e-mail or chat.
• Provide general and technical support to customers.
• Document actions and categorize cases for engineering team.

Conhecimentos

Customer service experience

Good communication skills

Proactive attitude

Attention to detail

Ability to empathize

Descrição da oferta de emprego

A global service provider in Lisbon is seeking a Customer Support Agent to deliver exceptional support via multiple channels. The ideal candidate has at least 12 months in customer service, excellent communication skills, and a proactive attitude. You'll be part of a multicultural team, helping users troubleshoot product issues in a dynamic environment. The role includes career development opportunities and a competitive salary.