Maitre - Vinum

Minor Hotels Europe & Americas; Almada; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Minor Hotels Europe & Americas is seeking a passionate Maitre to lead the F&B operations of our hotel in Setúbal/Almada. You will manage day-to-day restaurant, lounge, and room service activities, ensuring service quality and profitability.

You will supervise staff, implement menu planning with quality criteria, maintain guest relations, handle feedback, and contribute to the annual F&B budget while Upselling to increase department income.

Qualificações

• Minimum 2–3 years of F&B supervisory experience in hotels or related industries.
• Vocational training in hospitality/F&B is required.
• Fluency in local language; English knowledge is valuable.
• Proficient with Microsoft Office, TMS and POS systems.
• Strong organizational, leadership and interpersonal skills.

Responsabilidades

• Manage day-to-day F&B operations across restaurant, lounge and room service.
• Organize, coordinate and supervise shifts of the F&B team.
• Ensure service quality aligns with brand standards and profitability targets.
• Train, supervise and provide feedback to staff; maintain guest engagement.
• Oversee menu planning with quality criteria and upselling opportunities.
• Monitor guest feedback and implement corrective actions.
• Contribute to annual F&B budget and control costs.

Conhecimentos

F&B supervisory experience

Leadership

Organizational skills

Communication skills

Sales capabilities

Customer service

Formação académica

Vocational training in hospitality/F&B

Ferramentas

Microsoft Office

TMS

POS system

Descrição da oferta de emprego

Are you interested in a new challenge at

Minor Hotels Europe & Americas ?

What will be your mission? As

Maitre, you will be responsible for managing and organizing the activities and services of a hotel F&B outlet (restaurant, lounge, room service, etc.) in the hotel's continuing effort of delivering outstanding guest service and financial profitability.

What will you do?

Manage day-to-day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards.

Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff.

Supervise service of all F&B team members for all areas under his/her responsibilities.

Ensure that team members know and offer the different products and services available at the hotel's restaurant.

Make sure that all information communicated by hotel in-house commercial department is received and properly executed by the F&B team.

Together with the relevant responsible, work in the menu planning according to the company's quality criteria.

Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department.

Maintain a direct and frequent contact with guests to ensure that their expectations are meet.

Demonstrate an excellent knowledge of frequent guests paying attention to their preferences.

Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans.

Develop and implement procedures for managing quality of F&B areas.

Identify opportunities to increase the F&B Department income by Upselling.

Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget.

Recruit, interview and train team members.

Provide supervision, feedback and recognition to the team members on their performance and development.

Ensure compliance with health, safety, sanitation and alcohol awareness standard.

What are we looking for?

At least 2-3 years' of F&B supervisory experience developing similar functions in other hotel chains or related industries.

Vocational training on hospitality/F&B.

Fluency in local language is a must and knowledge of English is highly valuable.

Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system.

Results driven and focus on detail.

Outstanding organizational and leadership skills.

High level of commercial awareness and sales capabilities.

Interpersonal and communication skills.

Ability to recognize and resolve problems efficiently.

Why choose us? At

Minor Hotels Europe & Americas

we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Worldwide experience – diversity of 150 different nationalities.

Career development opportunities full of national and international challenges.

Wide range of training programmes to enhance your skills.

Wellbeing initiatives, including flexible working conditions.

Team member recognition programmes, including Memorable Dates.

Ability to make a difference through our sustainability programme and volunteering initiatives.

Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.