Luxury Front Desk Manager - Guest Experience Leader

Descompagnons Trabalho Temporário Lda; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

A leading hotel management company in Lisbon is seeking a Front Desk Manager to oversee guest services and ensure exceptional service delivery. The ideal candidate will have over 4 years of experience in hotel management and the ability to effectively lead a team. Responsibilities include handling guest interactions, supervising front desk operations, and maintaining high standards of guest satisfaction. This role offers a dynamic work environment with a focus on excellence.

Qualificações

• Must have over 4 years of experience in a Front Desk Managerial position or General Manager position in a boutique hotel or in a 4–5-star hotel.
• Experience in supervising 30+ Team Members in Guest Services Department.
• Willingness to work under pressure and maintain professionalism.

Responsabilidades

• Oversee and ensure seamless execution of front desk operations.
• Handle escalated guest concerns with professionalism.
• Maintain a high level of guest satisfaction and team performance.

Conhecimentos

Hospitality

Communication

Leadership

Organizational skills

Problem-solving

Attention to detail

Descrição da oferta de emprego

A leading hotel management company in Lisbon is seeking a Front Desk Manager to oversee guest services and ensure exceptional service delivery. The ideal candidate will have over 4 years of experience in hotel management and the ability to effectively lead a team. Responsibilities include handling guest interactions, supervising front desk operations, and maintaining high standards of guest satisfaction. This role offers a dynamic work environment with a focus on excellence.