Legal Back-Office Advisor (Italian-speaking) - Airline Company

Phiture; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading global technology and services firm is seeking a Legal Back-Office Advisor in Lisbon. The role requires fluent Italian and English communication skills and involves managing legal claims related to passenger rights. Ideal candidates will have customer service experience and possess a proactive attitude. Offers full-time contracts, competitive salary, and career development opportunities.

Serviços

Competitive salary and performance bonus

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Qualificações

• Fluent in Italian with a high level (C2) and English (B2).
• Previous experience in Customer Service or tourism/travel representation is a plus.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Verify if transport operators are treating all passengers by their rights.
• Handle customer's legal claims and follow up appropriately.
• Manage legal claims with lawyers and enforcement bodies.

Conhecimentos

Italian (C2)

Fluent in English (B2)

Excellent communication skills

Customer Service experience

Proactive and self-motivated

Team player

Descrição da oferta de emprego

Job Title: Legal Back-Office Advisor (Italian-speaking) - Airline Company

Job Description

Experience the power of a game-changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—to improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

As a Legal Back-Office Advisor in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Your Qualifications

• Have a high level of Italian (C2) and fluent in English (B2)
• Have excellent communication skills
• Have previous experience in Customer Service or as a tourism/travel representative is a plus
• Are proactive, self-motivated, and a great team player

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

Italian (Required)

Time Type

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